Audience
Businesses in need of a solution to outsource customer service professionals and improve their support operations
About Magellan Solutions
For over 17 years, we have built Magellan Solutions to be the right answer for customer service outsourcing, inbound call center services, and bpo services for small and medium businesses globally. We are literally in the growth market. Our services focuses on helping SMEs expand and improve their bpo and call center operations. We're here for the long and fruitful haul. We screen and hire talents to work on your projects using 2 equally-important factors: the skill to do and the character to do it well. We love progress and to track it, we help maintain KPIs. But mostly, we help business owners SET them properly for growth and scalability. We have both dedicated employee pricing and shared services available to help with your campaigns. You can scale with us without investing in the heavens. Maintain or Increase your Customer Satisfaction Rating up to our current 95.63% average benchmark for consumer goods. Get price per call or packaged options depending on your needs.
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Company Information
Magellan Solutions
United States
www.magellan-solutions.com
Videos and Screen Captures
Helpware
We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands. Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.
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LTVPlus
Our world-class dedicated customer support agents integrate flawlessly with your business and make you more money. Our skilled payment recovery specialists can help recover lost payments and reduce involuntary churn via emails, live chat, outbound calls, and other communication channels. Our dedicated customer support agents will manage your live chat, help desk, social media, and inbound calls, increasing your sales and customer satisfaction scores. Get a team of dedicated agents who will take charge of engaging with your shoppers to recover bounced customers and turn them into sales. Experience having your own team of 100% dedicated customer support agents who generate profit for your business. Increase your sales and conversion rates. Increase customer satisfaction. Provide 24/7 coverage in any language. Get 100% dedicated agents for your brand. Work with highly-trained agents that fit your brand.
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LiveChat Service
Never miss a conversation again with managed chat! With managed chat, you completely outsource your chat to LiveChat Service. Our team of professional chat operators is available 7 days a week in 5 languages to provide concrete leads or support throughout the customer’s buying process. Optimize your productivity by being available on your website 7 days a week. We help your customers on any preferred contact channel including web chat, WhatsApp, and Facebook Messenger. Our chat operators are available in English, Dutch, German, French, and Spanish. We make sure to increase and optimize the conversion on your website. Always be available for your customers. Our proactive chat operators handle your incoming requests outside office hours and on weekends. A good customer relationship starts with a conversation. Being present and responding quickly to customer queries is the quickest way to achieve higher customer satisfaction.
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HiredSupport
Outsource customer support like live chat, tickets, email, voice calls, and more. Hire live chat agents and voice agents. Hire 24/7 in-house custom-trained live chat agent operators for your business or startup. Hire inbound and outbound voice agents and let us be your dedicated call center. Our virtual assistants can even do back office work, data entry, and everything in between. Startups and digital businesses choose HiredSupport to handle their customer service 24 hours a day. We cover and work with all major support channels and help businesses with their customer support, sales, back-office processing, and everything in between. Over 100+ businesses and startups trust us as their outsourcing support service provider. Live chat is a great and guaranteed way of increasing your sales and customer satisfaction for your business. With our superstar chat agents, converting leads and keeping customers happy is automatic.
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Product Details
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SaaS
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