Leanides Lab Station

Cisco provides incentives to Partners to attain Customer Experience (CX) certifications. These enhance the Partner’s ability to deliver higher value and achieve greater end-customer loyalty throughout the customer experience lifecycle, from initial purchase to installation and activation right through to adoption and implementation. To acquire Cisco’s Advanced Customer Experience Specialization and collect Lifecycle Incentive cash rewards, Partners must pass an independent third-party audit to verify their compliance with the specialization requirements. After months designing and implementing a Customer Success Management (CSM) infrastructure to prepare for the audit, Partners find that today’s CSM applications do not have the automation required to meet the audit tooling needs. Consequently, additional months are spent manually transposing critical live customer data and information from various applications into the CSM to pass the audit.

The Cisco® 900 Series Integrated Services Routers (ISRs) combine Internet access, comprehensive security, and wireless services in a single high-performance device that is easy to deploy and manage. They are well suited for deployment as Customer Premises Equipment (CPE) in enterprise small branch offices and in service provider managed-service environments. The Cisco 900 Series ISRs deliver integrated security and threat defense, protecting networks from both known and new Internet vulnerabilities and attacks. These powerful, fixed-configuration routers provide secure broadband and Metro Ethernet and wireless LTE WAN connectivity. Service providers offering both managed Ethernet and wireless LTE WAN services can deploy them in customer locations as CPE. Centralized and remote management capabilities are available through web-based tools and Cisco IOS® Software for full visibility and control of network configurations at the remote site.