Audience

Organizations that want to collect, integrate, and visualize customer experience data

About KnowledgeForce

Market Force's technology platform for collecting, integrating and visualizing customer experience data. KnowledgeForce® is Market Force’s technology platform for collecting, integrating and visualizing CX data. KnowledgeForce uses the latest big data technologies to consolidate customer experience data from any source—whether collected by Market Force, other vendors, or you. Executives, managers, and franchisees and location-level operators can drill down into particulars for a geography and even down to the location level to identify problem areas and make corrections quickly. KnowledgeForce displays data based on role. Stakeholders can view data across the entire enterprise and quickly drill down into site specific information. Store managers and individual franchisees view data for their specific location and can compare performance at regional or corporate level. We have over 50 standardized reports that can be configured for online or push reporting.

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Company Information

Market Force
Founded: 2005
United States
www.marketforce.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

KnowledgeForce Frequently Asked Questions

Q: What kinds of users and organization types does KnowledgeForce work with?
Q: What languages does KnowledgeForce support in their product?
Q: What kind of support options does KnowledgeForce offer?
Q: What type of training does KnowledgeForce provide?

KnowledgeForce Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Data Visualization

Simulation Models
Dashboard Creation
Visual Discovery
Relational Display
Analytics
OLAP
Filtered Views
Content Management