Juvonno

Pros: Juvonno services all of your daily functions to run a clinic smoothly. From scheduling and reminding clients, to insurance and accounting, and everything in between. And just when you think they've covered it all, they come out with new features in their system updates that have you and your staff excited!

Cons: There are small features I wish the system could provide, but I realize these are very specific to my own clinic's needs. Support staff are very helpful though and always try to find a solution.

Overall: We've used Juvonno since 2010 and have been more than happy with the product and their staff. Manage your clinic from anywhere with ease and have comfort in knowing this software can take your business to the next level.

Pros: There are so many things to like about Juvonno's clinic software. The patient portal is really great - especially the online payment option built directly in the portal. The communication functions are really great - both two way texting and internal communication. Very few steps to accomplish tasks, which was incredibly important to me and GREAT reporting. Highly customizable and integrated with all of the necessary billing platforms. It was hard to find a software that billed directly to Telus AND OHIP and that was a huge factor in my decision.

Cons: Form customization is a little complicated until you understand it better so it took longer than I had hoped, but the team was great at any help I needed. I would also like the option to have separate descriptions for services in the online booking portal (our services are a little complicated and patients don't always know what they need when descriptions need to have insurance criteria).

Overall: I used two other clinic software programs before switching to Juvonno and I could not be any happier! They made the changeover very seamless, have a great support team/system, and are always willing to listen to how they can make their software better for you. I would truly recommend this software to any therapist or doctor, but especially to a multi-disciplinary clinic as it is so versatile!

Pros: Terry is very responsive, I had questions about the software and he would answer me within 5 minutes.

Cons: This is a great product. I would recommend it, I did not have any issues with it.

Overall: Great EMR, best product I have used. Thank you Juvonno! Everyone needs this now! I would highly recommend doing a demo with Juvonno if you are using Jane and want more reporting but same ease of use for clients.

Pros: The system has a lot of good features from online faxing, a lot of reports, online booking, credit card processing and more. The system does have a lot of potential.

Cons: SO MANY GLITCHES AND BUGS. The system seems to have some sort of issues every single week. This week, the site completely crashed with a 404 error, and good luck getting a hold of anyone. No one answers their support number, they only have 3 people working in the entire company for support, and it is next to impossible to get any sort of technical support from them. Also, some things are way too complicated and can be simplified (i.e. my therapists were unable to request holidays through the system for some reason, it took me 20 minutes on chat with support and 15 steps to give my therapists permission to request holidays on Juvonno).

Overall: Overall, they need to amplify their support by 100x because it is completely unrealistic to be waiting hours for a response and fix when a system is down and you're unable to check anyone out, book anyone in, or any sort of Juvonno tasks. They also need to simplify many of the tasks on there.

Pros: User friendly for all levels, from tech savvy to tech hesitant. Easy to navigate and set up. Great team to work and support the transition. For a multi clinic company it was easy to input restrictions for financial and clinic information.
Flexible for all disciplines and modalities to book and bill.

Cons: More detailed flexibility with user access/restrictions.

Overall: We are a multi disciplinary chain of clinics that required different levels of access and capabilities and Juvonno was able to meet and exceed our very detailed list of wants. Their continued development to make the system more efficient and effective for their clients is appreciated and allows our team to continue to expand into new ways of supporting our patients.