Invicta AI

NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI. The result? Smarter automation, better service, and instant resolution across every channel. NiCE Cognigy’s AI Agents Supercharge Your Customer Service -Industry-specific pre-trained AI Agents -Multilingual call and chat support (100+ languages) -Seamless integration with existing enterprise systems -Leverages memory and context for hyper-personalized interactions -Absorbs enterprise knowledge to accurately answer any customer query -Real-time assistance and actionable service insights for human agents Business Impact for our Customers: -30% CSAT improvement -70% AHT reduction -99.5% Faster response time -99% Routing accuracy

Microsoft Foundry Agent Service is a secure, enterprise-ready platform for designing, deploying, and orchestrating AI agents at scale. It gives teams a streamlined interface and toolset to automate complex workflows using multi-agent systems. Developers can build with hosted agents, custom code, or agent frameworks while taking advantage of Azure’s reliability, scalability, and integrated observability. Built-in tools, enterprise connectors, and Model Context Protocol support make it easy for agents to interact with business systems and organizational data. Security, access governance, and compliance are embedded throughout, allowing companies to maintain full control while deploying intelligent automation across critical processes. With one-click deployment to Microsoft 365 experiences, Foundry Agent Service accelerates how organizations operationalize AI in everyday work.