Audience
Linguistic analysis solution for companies wanting to detect emotional and language tones in written text
About IBM Watson Tone Analyzer
The IBM Watson® Tone Analyzer uses linguistic analysis to detect emotional and language tones in written text. Watson Tone Analyzer can analyze tone at both the document and sentence levels. You can use the service to understand how your written communications are perceived and then to improve the tone of your communications. Businesses can use the service to learn the tone of their customers' communications and to respond to each customer appropriately, or to understand and improve their customer conversations. In this tutorial, you will learn how to use IBM Cloud Functions and cognitive and data services to build a serverless back end for a mobile application. Analyze emotions and tones in what people write online, like tweets or reviews. Predict whether they are happy, sad, confident, and more. Enable your chatbot to detect customer tones so you can build dialog strategies to adjust the conversation accordingly.
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OneTone.ai
Hypergrowth companies such as Bonami, Twisto, Expan.do, Sanasport and many others are using OneTone.ai Automated Supervisor to monitor 100% of their customer communications and to identify issues leading to customer & revenue losses.
OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications.
By using OneTone.ai you can:
- Save 25%-50% of your CS & QA Leaders and Supervisors time.
- Compare qualities of your agents in a minute based on real-time data from 100% of their conversations.
- Replace manual reviewing and improving (feed-backs) of your customer support agents by automated AI solution.
- Get a quality comparison of all your multi-language agents.
OneTone.ai monitors issues such as:
- Missing CTA (Call-To-Action, e.g. not added link to the product, no solution provided, etc.)
- Negative tone, Vulgar words, Arguing, Spelling mistakes, Company Code mistakes
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IBM
Founded: 1911
United States
www.ibm.com/cloud/watson-tone-analyzer
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