Audience

Organizations interested in an AI assistant solution that solves customer problems

About IBM watsonx Assistant

IBM watsonx Assistant is a conversational AI platform that provides your customers with fast, consistent and accurate answers across any application, device or channel. Using AI, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. IBM watsonx Assistant uses artificial intelligence that understands customers in context to provide fast, consistent, and accurate answers across any application, device, or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI. Easily recognize more topics and content than any other chatbot. Give your customers truly accurate and complete answers with robust topic understanding, AI-powered intelligent search, and human-agent handoff.

Pricing

Starting Price:
$140 per month
Pricing Details:
$140 per month for up to 1000 users
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, IBM watsonx Assistant offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/watsonx-assistant

Videos and Screen Captures

Live agent transfer

Live agent transfer

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Product Details

Platforms Supported
SaaS
Training
Documentation
Videos
Support
Online

IBM watsonx Assistant Frequently Asked Questions

Q: What kinds of users and organization types does IBM watsonx Assistant work with?
Q: What languages does IBM watsonx Assistant support in their product?
Q: What kind of support options does IBM watsonx Assistant offer?
Q: What other applications or services does IBM watsonx Assistant integrate with?
Q: Does IBM watsonx Assistant have an API?
Q: What type of training does IBM watsonx Assistant provide?
Q: Does IBM watsonx Assistant offer a free trial?
Q: How much does IBM watsonx Assistant cost?
Q: What pricing for support is available for IBM watsonx Assistant?
Q: What pricing for training is available for IBM watsonx Assistant?

IBM watsonx Assistant Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Image Recognition

Call Center

Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration
Inline Media / Videos
Payment Integration
Sentiment Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Speech Recognition
Speech Synthesis
Virtual Assistant
Sentiment Analysis

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Knowledge Management

Self Service Portal
Collaboration
Discussion Boards
Cataloging / Categorization
Full Text Search
Content Management
Knowledge Base Management
Decision Tree
Artificial Intelligence (AI)

Natural Language Processing

Sentence Segmentation
Tokenization
Stemming/Lemmatization
Part-of-Speech Tagging
Parsing
Named Entity Recognition
Co-Reference Resolution
In-Database Text Analytics
Open Source Integrations
Natural Language Generation (NLG)

IBM watsonx Assistant Additional Categories