Issuetrak
For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more.
- Connect to over 5,000 business apps with Zapier and our API
- Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management
- and much more!
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Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
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ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).
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