Audience
Companies looking for a Help Desk platform
About Help Desk Premier
Help Desk Premier is easy-to-use IT support software that can be installed on your network in minutes (we’ll even do it for you) or it can be hosted on our servers. ?No matter what type of industry you cater to, your organization relies on powerful tools to provide the ultimate customer service experience. BrightBox Solutions provides a flexible, scalable solution that’s easy to use to bring you a versatile means of performing at peak level. ?Our Professional Edition is free for up to two users, but if your needs are more robust, our Enterprise Edition offers the capabilities you need without breaking the bank.
Pricing
Starting Price:
$995 one-time payment
Integrations
No integrations listed.
Company Information
Help-Desk-Software
Founded: 2009
United States
www.help-desk-software.com
Videos and Screen Captures
LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
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Freshservice
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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Orcatec
Leading software for service industry, e.g. HVAC, Electrical, Plumbing, General Contracting, Carpet Cleaning, Gates, Fences, Windows, Hair and Beauty Salons.
All MUST HAVE features gathered in one place to run successful business.
Create and dispatch appointments.
Distribute work for your team through unique system of work planning.
Time Cards.
Protect yourself from negative reviews with a special service.
GPS tracking of employees.
Route optimization.
Very low credit card processing fees!
Your business is unique therefore, Orcatec enables you to tailor the software to exactly how you want it to maximize the profitability.
We offer live onboarding and training for you and your team.
Custom software development for your business to be able to solve specific challenges that prevent you from being the best at what you do.
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KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.
KMS Lighthouse is the next-generation knowledge management solution used by brands globally.
Our cutting-edge solution:
✅ Can cut employee training times by up to 50%.
✅ Increases productivity
✅ Reduces costs
✅ Reduce error rates
✅ Increase First Call Resolution (FCR) by up to 40%
✅ Easily integrates with your preferred tools, allowing you to increase
productivity across all channels and departments.
✅ Is trusted by some of the biggest brands in the world.
When your agents need information in real-time, our software is responsive which means an enhanced customer experience.
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When it comes to cybersecurity, what your clients don’t know can really hurt them. And believe it or not, keep them safe starts with asking questions. With ConnectWise Identify Assessment, get access to risk assessment backed by the NIST Cybersecurity Framework to uncover risks across your client’s entire business, not just their networks. With a clearly defined, easy-to-read risk report in hand, you can start having meaningful security conversations that can get you on the path of keeping your clients protected from every angle. Choose from two assessment levels to cover every client’s need, from the Essentials to cover the basics to our Comprehensive Assessment to dive deeper to uncover additional risks. Our intuitive heat map shows you your client’s overall risk level and priority to address risks based on probability and financial impact. Each report includes remediation recommendations to help you create a revenue-generating action plan.
Product Details
Platforms Supported
SaaS
Training
Documentation
Support
Phone Support
Online
Help Desk Premier Frequently Asked Questions
Help Desk Premier Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal