HCL BigFix Service Management Integrations

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

HCL BigFix: Secure Resilient Operations, Powered by AI HCL BigFix is the platform for unified endpoint and infrastructure management, purpose-built to deliver on the Digital+ promise of reducing cost, risk, and complexity. Proven at enterprise scale, BigFix secures and manages 155M+ endpoints across nearly 100 operating systems. It leverages AI-driven automation to deliver continuous compliance and real-time vulnerability remediation with one of the industry’s best first-pass patch success rates (>98%). This is enhanced by AEX, our agentic AI platform, which transforms the digital employee experience through proactive, self-healing support. HCL BigFix is the single solution to secure any endpoint, in any cloud, across any industry.

HCL MyXalytics, a part of Intelligent Full Stack Observability offering under HCLSoftware AI & Intelligent Operations framework. It is a Unified Reporting & Predictive Analytics Software. It empowers decision-makers with the clarity they need to drive continuous operational improvements, optimize costs, and minimize risk.

Are you struggling to process all of those alerts and tickets? Reduce the noise, detect incidents earlier, and fix problems faster with Dell APEX AIOps. Don’t let a flood of alerts slow you down. We automatically remove those noisy alerts so your day is free from distraction. Never look at another ticket again. Instead of tickets, we send you only actionable work items called “Situations.” Now you can focus on fixing problems fast, before your customers complain. Stop wasting time toggling between tools. We bring everything together into one place so you can easily manage any incident, regardless of its source. Apply AI and ML technologies to understand patterns and prevent them happening again. Continuous delivery means continuous changes. Dell APEX AIOps provides continuous improvement by automating the incident management workflow and gives you back time for more important and enjoyable tasks.

HCL IntelliOps Event Management is a part of Intelligent Full Stack Observability offering under HCLSoftware Intelligent Operations ecosystem. It is a cutting edge AI-powered IT event management product which empowers organizations with industry leading capabilities such as real-time topology-based alert correlation, ML-based alert correlation and efficient noise reduction. The product offers seamless integration with an organization's existing element monitoring and ITSM tools providing seamless integration with GenAI powered AEX to foster efficient and quick resolution.

HCL iAutomate is a part of Infrastructure Automation and Orchestration offering under the HCLSoftware AI & Intelligent Operations framework. It is an Intelligent Runbook Automation product that brings Artificial Intelligence (AI) and Automation together to simplify and automate enterprise IT operation lifecycle. It leverages Machine Learning (ML) and Natural Language Processing (NLP) to comprehend issues, recommend corrective actions, and initiate automatic resolution, enabling zero-touch automation. By leveraging a repository of over 3400 configurable and reusable runbooks, it provides robust end-to-end incident remediation and task automation across the infrastructure and applications landscape.

HCL iObserve is a part of Intelligent Full Stack Observability offering under HCLSoftware AI & Intelligent Operations framework. It is a comprehensive, integrated, & full-stack observability solution designed to monitor & observe the complex IT ecosystem across hybrid cloud & help customers accelerate digital transformation. The solution is designed for organizations of all sizes & industries. It includes built-in intelligence to help customers optimize performance, ensure availability, & reduce remediation time across on-premises & multi-cloud environments.