Audience
Companies looking to deliver AI powered customer support with generative AI
About Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization.
Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
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Company Information
Forethought
Founded: 2017
United States
www.forethought.ai/
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Phone Support
Online