FootPrints Integrations

Whether you’re an SMB or FTSE100, a utilities or financial services business, whether you have 10 or 600 agents, own a telemarketing or customer service operation, ICR Evolution has a solution to help you tend to your customers´ every need in a productive fashion. Reduce propensity to contact and increase your First Contact Resolution rate with our scripting and templating features, allowing you to provide unified communications. Our software is so easy to use that it will not only reduce agent burn-out but also free up more time to focus on full customer assessment, preventing repeat contacts. The ICR software includes several dialing modes (predictive, progressive, preview and agentless), allowing you to choose the most relevant option for each of your telesales campaigns. All your agents need to do is focus on how they´ll collect the money, the evolution software takes care of the rest!.

Increase business agility and competitiveness with faster, safer, more frequent delivery of SAP change. Today’s industry leaders need the power of innovation to beat the competition and adapt to rapidly-changing markets. But innovating fast can be a challenge for companies who run complex SAP environments where rapid, low-risk change isn’t easy. ActiveControl’s advanced automation solves that problem with a fundamentally new approach to change and release that enables companies to adopt agile development, DevOps, and continuous delivery in SAP. Customizable workflows let you automatically deploy SAP transports (and even non-SAP changes) after relevant approvals. Whether you define system-specific import schedules or adopt a continuous delivery model, change deployments and dependent manual activities are automatically orchestrated across all your SAP systems. For maximum DevOps value SAP systems should be part of your global IT landscape and best-practice delivery processes.