Fixably

Pros: The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector.

Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions.

Repair tracking and insights are the best out of any solution we've tried.

Performance and Stability has been impressive and incredibly reliable.

The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.

Cons: There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided.

The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.

Overall: Overall experience has been fantastic. What was advertised on the packet, has been delivered and more.

Pros: Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.

Cons: Some custom features / requests take too long to develop.

Overall: Overall, i can recommend this software. We have not found many in the same niche, in the market, but even without that, we don't feel the need to switch. Helps greatly to improve daily process, working with Apple after sales service.

Pros: For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

Cons: When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

Overall: Fixably is a great solution for repair service providers across a number a different industries. The feedback from our teams indicates that they enjoy using Fixably on a day-to-day basis as it makes their workflow more efficient and allows them to spend more time working on repairs. The team at Fixably is great to collaborate with on new ideas or challenges and there's always a pipeline of new and exciting features being deployed.