Audience

Ecommerce brands and operations teams seeking a unified returns management system that tracks, validates, inspects, refurbishes, and resells returned products to protect margin and customer satisfaction

About Fidelity Fulfilment

Fidelity Fulfilment returns management software and service is built to make product returns a strategic advantage rather than a logistics burden by combining a powerful tech platform with physical returns handling. Their proprietary Unify system tracks and validates returns in real time, giving brands and their customers full visibility while protecting revenue, and integrates natively via EDI and API with major ecommerce platforms like Shopify, WooCommerce, Amazon, Wix, and TikTok Shop. It supports a step-by-step returns workflow where customers send items back, it validates and tracks each return, quality control teams assess condition against brand-specific rules, and returned goods can be refurbished, repaired, recycled, repackaged, or restocked according to bespoke guidelines. Unify also offers customizable workflows, real-time inventory, and performance monitoring via a browser-based interface, and flexible rules to adapt to changing business needs.

Integrations

API:
Yes, Fidelity Fulfilment offers API access

Ratings/Reviews

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Company Information

Fidelity Fulfilment
Founded: 2010
United Kingdom
fidelityfulfilment.com/en/ecommerce-returns

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Fidelity Fulfilment Frequently Asked Questions

Q: What kinds of users and organization types does Fidelity Fulfilment work with?
Q: What languages does Fidelity Fulfilment support in their product?
Q: What kind of support options does Fidelity Fulfilment offer?
Q: What other applications or services does Fidelity Fulfilment integrate with?
Q: Does Fidelity Fulfilment have an API?
Q: What type of training does Fidelity Fulfilment provide?

Fidelity Fulfilment Product Features

Order Fulfillment

Multi-Channel Support
Returns Management
Order Management
Recycling
Production Logistics
Supply Chain Management
eCommerce Integration
Inventory Management
Choose Shipping Service
Global Shipping

Warehouse Management

Order Management
3PL Management
Category Customization
Returns Management
Receiving / Putaway Management
Purchasing
Quality Control
Channel Management
Inventory Management
Location Control
Shipping Management
Barcoding / RFID
Demand Planning