Audience
Brands and sellers interested in ecommerce inventory and order management
About Extensiv Order Manager
Extensiv Order Manager (formerly Skubana) provides ecommerce inventory and order management for brands and sellers. Sell direct to everywhere, from one place. Seamlessly integrate all your products, fulfillment centers, and sales channels in one platform. So whether you’re selling DTC, through wholesale, marketplaces, or all of that and more, you can always be exactly where your customer is. Our powerful automation tools proactively generate POs and forecasts, identify the best shipping deals, and find new opportunities for cost cutting and profitability - all by themselves! Beyond eliminating human error, they also save you valuable human time. Boost your margins, bottom line, and organizational efficiency with obsessively detailed data on every individual SKU and operation. Combined with our predictive analytics, you can forecast your growth with total clarity and confidence.
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Company Information
Product Details
Extensiv Order Manager Frequently Asked Questions
Extensiv Order Manager Product Features
Inventory Control
Inventory Management
Extensiv Order Manager Additional Categories
Extensiv Order Manager Reviews
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"Inefficient ERP software" Posted 2021-05-27
Pros: See below.
Cons: In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist.
Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. Additionally, talking to support was one of the most stressful things about using their software; it is as if they do not fully read and understand our issue and want to close tickets as fast as possible. It was impossible to get responses that weren't boilerplate "copy-and-paste" templates.
Inventory management discrepancies are very poorly handled. Everyday, we have fluctuating discrepancies for every single SKU. Support told me that this is "normal" and that there is no way around it.Overall: Skubana has costed us more money than it has saved us. Everyday was a new issue.
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Analytics modules and inventory value reports were NEVER accurate.
We can't even make transfers from 3PL's/our own warehouse to Amazon's warehouses.
Their forecasting model is just too simple for what we require. There is no flexibility in changing specific variables related to forecasting.
For the first half of our contract, PO templates did not work as how we were told, so we had to do janky workarounds to get it to work.
There is ZERO documentation for a lot of the features they have, which forced us to waste countless hours talking to support.
Now that we have had a terrible experience with Skubana, we want to switch to a real ERP. After talking with them, they will not help us with this and they are forcing us to sign a one year contract and we only need their software for 3 months.
Stay away from this company.
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