ActiveOps
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
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SAS Intelligent Decisioning
SAS Intelligent Decisioning enables you to make the best decisions when interacting with customers, partners, suppliers and employees. Deliver relevant, interactive, real-time decisions based on business rules and sophisticated analytics at scale to a limitless number of use cases. Easily test decisions prior to deployment to ensure they deliver the expected results. Robust governance ensures your decisions are understood and trusted across the business. High data and decision volumes are easy to handle with a cloud-based architecture that can scale to meet your demands. Deliver decisions at the edge and in-stream through integration with IoT devices. Build and modify decisioning processes with ease, whether you prefer a drag-and-drop GUI or the ability to write code. Define decisions by browsing centralized data, model and business rule repositories and selecting from existing assets.
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Sapience
Sapience is a work analytics platform that enables a fact-based digital transformation of your enterprise leveraging your work data, your way. Using the Sapience Platform, business leaders empower their managers and employees with visibility into the effort of people, processes, and technology. This SaaS based platform easily integrates into existing systems to accurately capture effort data and provide actionable insights across the entire permanent or contingent workforce. From anywhere, anytime, managers understand utilization across teams, high-value activities in progress, potential of employee burnout, value of contingent labor force, and much more. While, providing meaningful data for confident business decisions, at the core of this analytics solution is ensuring employee privacy. Unlike other tools, Sapience is built with the latest technology stack and top of the line security features to meet future business needs for any business with knowledge workers.
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BRYTER
Easy-to-use platform to automate expert knowledge and develop interactive applications without coding skills. Easily build digital solutions to automate complex services, without coding. Build without programming using the intuitive, visual “drag-and-drop” no-code editor. ISO certified, GDPR compliant, bank grade security and role-based access. Track usage, set KPIs and access powerful insights to make data-driven decisions. Full interoperability with all industry applications and databases with out-of-the-box APIs. A powerful business rule engine. Apply logic, generate actions and leverage integrations. Full doc assembly capabilities, combined with automated decisioning. Turn any service into a self-service application. Collect information, process through your business reasoning and define deliverables. From idea to prototype in minutes, not months.
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