Experity Integrations

Flip CX is a voice AI platform that transforms traditional customer support phone channels by automating inbound calls with an Alexa-like conversational experience designed to resolve simple, repetitive customer requests without human agents. It specializes in industries with heavy call volumes, such as retail ecommerce, healthcare, and transportation, automating common inquiries like order status, returns, scheduling, billing questions, ride bookings, and more, and reducing missed calls and hold times. It arrives with preconfigured AI workflows and integrations, eliminating the need for coding or building call flows, and can be deployed quickly with tools that analyze existing call patterns (“Listen Mode”) and then activate automation intents based on real data. Flip integrates with existing telephony and CRM systems, supports over 80 native integrations, and offers analytics for customer satisfaction and revenue insights.

Boost your bottom line by automating patient cost estimates, payer underpayment detection, and contract optimization in one place. Spot patterns of underpayment by insurance companies. Ensure you are setting your chargemaster optimally. Assign investigations/appeals to staff and see task status, all in one place. Compare performance across payer contracts and renegotiate terms from a position of strength. Project out-of-pocket costs at a high level of accuracy, giving patients the confidence to make up-front deposits. Enable patients to make up-front deposits directly from their online estimate. Hold insurers accountable for the full amount they owe. Get the upper hand in contract negotiations. Reduce bad debt, cost-to-collect, & accounts receivable days.