Eventide Elevate Integrations

Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.

Kova specializes in making every customer interaction an effective one. Using our software solutions, we can help your contact center reduce average handle times, provide vital speech analytics & customer sentiment reports, and collect valuable customer data to help further enhance future interactions. Manage your call center employees with insightful scheduling, real-world training, and productivity tools. We know how expensive it is to get new customers, so keeping your current ones happy is a key to success. Kova recording solutions for contact centers provide a high-performance platform for the multimedia recording, evaluation, and archiving of calls. One simple interface gives your team access to audio and screen recordings, quality assurance scoring, speech analytics, and more so you have the information needed to ensure your customers stay your customers. Uses context-sensitive, dynamic customer surveys to capture information across different channels of contact.

InterTalk Systems offers advanced dispatch console software and critical information systems that serve as an integrated communications backbone for mission-critical operations by bridging radio, telephony, analog, digital and data communications into one unified tool. Its IP-based Dispatch Console System (DCS) delivers reliable, scalable, redundant command and control capabilities that interface with legacy analog radios, digital P25 protocols, telephone networks, intercom and data applications, enabling seamless dispatch operations with customizable user experience, full integration of voter and logging recorder functions, and support for scalable console positions as agencies grow. InterTalk Enlite™ extends these capabilities to a cloud-ready, mobile dispatch console with “dispatch anywhere” functionality, enabling radio and telephone communications from desktops, laptops, tablets or smartphones over modern networks and reducing hardware dependency.