Edify
Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.
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Geomant
Geomant works with your existing technology to take your customer experience to new heights. Through cloud-based solutions and seamless integrations, we unlock the potential of your contact center. A powerful, fully-featured cloud contact center system. The cloud-based infrastructure provides users with full functionality without the need for costly investment of a hardware environment or software licenses. Subscription-based pricing gives you the ability to scale licenses up or down according to actual business usage, so you never have to buy more licenses than you need. Can be deployed in as little as a few hours, meaning that you can quickly reap the benefits of adding a chat solution to your environment. Digital and social channels, in-queue and scheduled call back, call recording, and more! Real-time and historical performance management solutions for wallboards and agent desktops. Robust contact center capabilities for Microsoft Teams providing a fully omnichannel experience.
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Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience.
A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more.
By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
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NICE CXone
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.
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