EQ Outreach

Using Artificial Intelligence, Rekor collects, connects, and organizes the world’s mobility data to deliver revolutionary roadway intelligence — laying the foundation for a digital-enabled operating system for the road. Rekor’s award-winning technology delivers actionable solutions to countless high-profile agencies and businesses today, not “one day” in the future. As one of the largest aggregators of roadway data and a driving force in AI and machine learning, our patented technology is focused on changing communities and benefitting the lives of citizens on a daily basis. That’s why we ensure our technology with industry-leading security standards and state-of-the-art data filters. With a global footprint that spans geographies and a wide variety of sources, Rekor can enable any business or community to compare, contrast, and add depth to their quest for AI-driven insights.

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR