Audience
Help Desk solution for companies
About E-Helpdesk Support
E-Helpdesk Support is a product from RK Software, Inc where we created a complete online helpdesk support system enabling businesses to support their clientele effortlessly and efficiently. The system enables the business to provide support to all their clients with the required attention and thus satisfy their clients need with minimal utilization of resources. This system helps the business to manage their resource efficiently. This software also generates performance reports enabling the supervisor to watch the efficiency of the support personnel.
Computicate PSA
PSA Software Simplified.
Computicate takes the pain out of managing IT services with PSA software designed exclusively for MSPs. Get better insight, increase efficiency and grow your profitability.
Automate your business back-end
Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks.
Optimize your service delivery
A complete helpdesk ticketing solution. Making IT service delivery easy and accurate.
Improve your bottom line
Never miss incoming tickets or alerts again. Monitor productivity and maximise resource utility.
Get all the tools you need to manage your MSP business succesfully. Computicate PSA is a fully integrated IT Services Management System. Exclusively for MSPs.
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Elementool Help Desk
Customer service is part of the company's marketing plan. Good customer service is the best way to make happy customers. The key to successful growth is to keep customers satisfied along the way. Obtaining a new customer requires 5 times more effort than keeping an existing one. Showing your clients that you delivered what you promised will distinguish you from your competitors and improve customer loyalty. Your clients want to receive high quality products, but more than that they want to get fast and accurate service. A proper Help Desk system will enable you to have control over your customer support process. It will prevent support calls from getting lost or fall through the cracks, will make sure that everything is tracked through to resolution, improve customer satisfaction and most importantly boost the morale of your support team. Implementing a new Help Desk service doesn't have to be expensive or resource-consuming. It also doesn't require any technical knowledge.
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DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience.
Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements.
DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients.
DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.
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Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
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Integrations
No integrations listed.
Company Information
RK Software
www.rksoftwareinc.com/products/helpdesk-management-system/
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online
E-Helpdesk Support Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal