Audience

Companies interested in a software to improve customer experience during support services

About Dynamics 365 Field Service

Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.

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Pricing

Starting Price:
$95 per user per month

Integrations

See Integrations

Ratings/Reviews

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Company Information

Microsoft
Founded: 1975
United States
dynamics.microsoft.com/en-us/field-service/overview/

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Dynamics 365 Field Service Frequently Asked Questions

Q: What kinds of users and organization types does Dynamics 365 Field Service work with?
Q: What languages does Dynamics 365 Field Service support in their product?
Q: What kind of support options does Dynamics 365 Field Service offer?
Q: What other applications or services does Dynamics 365 Field Service integrate with?
Q: What type of training does Dynamics 365 Field Service provide?
Q: How much does Dynamics 365 Field Service cost?

Dynamics 365 Field Service Product Features

Field Sales

Dashboard Management
Route Optimization
Fast Estimates
Invoices
Online Payments
Time Tracker
Controlled Access
Workflow Management
Collaboration Tools
Expense Management
CRM
Visit Scheduling
Territory Management
Order Management
Inventory Management
Lead / Opportunity Management
Activity Tracking
Channel Management
Reporting / Analytics
Quoting

Field Service Management

Electronic Signature
Billing & Invoicing
Contract Management
Routing
Service History Tracking
Mobile Access
Customer Database
Quotes / Estimates
Scheduling
Work Order Management
Time Clock
Dispatch Management
Contact Database
Inventory Management
Payment Collection in the Field

Tradesman Job Management

For Builders
For Electricians
For HVAC
For Plumbers
For Roofers
For Field Service Businesses
Quoting
Scheduling
Job Tracking
Invoicing
Reporting
Dispatch Management
Payments
Customer Database
Contract Management
Time Tracking