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Anyone looking for a platform to buy and sell domains
About Dan.com
Dan.com is a marketplace for domain names, we make sure buying, selling, and transferring domains go smoothly and hassle-free. By using state-of-the-art technology, domain name trading is super simple thanks to our easy-to-use platform. We empower over 50,000 organizations around the world to do their best work. And we couldn’t do it without their trust. With over 8 years of experience in handling domain ownership transfers, our team knows how to prevent & resolve issues professionally. For all transactions, our system monitors and prevents fraud, we also manually review all transactions. We thoroughly screen every new employee for expertise, experience, and integrity. Our technology takes care of all the complicated stuff. From payment collection to international payout.
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"Unfair Negotiation, Price Change After Payment, Refusal to Transfer Domain" Posted 2024-06-24
Pros: Easy web transfer after seller provided it to Dan.com. Customer service always answered my messages, though without satisfactory resolutions to the problem.
Cons: Escrow is not true since your payment does not initiate the transfer. They take your money, and the seller may still withhold the sale.
Overall: I am writing to bring to your attention to several issues I have encountered with a recent transaction facilitated through Dan.com.
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Unfair Negotiation Tactics: The seller changed the agreed-upon price multiple times after initial acceptance and payment, which I believe is a violation of fair negotiation practices and your Terms of Use, specifically Section 5.3.11, which prohibits "false or deceptive language." After I made the payment, the seller refused to complete the transaction, that the price would be higher.
I believe the seller's actions and the handling of this transaction may have violated your Terms of Use. Specifically, the seller's actions constitute "false, abusive or fraudulent activity" as outlined in Section 5.3.12 of your Terms of Use.
Furthermore, the seller's messages to the Dan.com team, which contradict my (Buyer's) understanding and agreements, suggest potential deceptive practices. For instance, the seller's request to cancel the transaction due to a "technical glitch" and their claim of a misunderstanding about the price agreement are inconsistent with our separate correspondence.
Dan.com customer service was unwilling or unable to support the buyer in this transaction. Though they were willing to refund the initial payment, it was not the remedy that aligned with fair negotiation nor the so-called legally binding agreement.
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