Csmart Gen AI and AI/ML Platform
Csmart Gen AI & AI/ML is an advanced, telecom-focused generative AI and machine learning platform designed to deliver intelligent automation and real-time personalization. Built specifically for operators and digital service providers, it empowers organizations to:
Personalize engagement: Leverage AI to tailor customer interactions across channels, boosting satisfaction and loyalty.
Optimize network resources: Use predictive modeling and anomaly detection to enhance network performance and reduce operational costs.
Enable data-driven decisions: Transform vast telecom data into actionable insights—fueling smarter product launches, marketing campaigns, and customer care.
The platform offers seamless integration with other Csmart modules, supports TM Forum–aligned APIs, and is deployable across cloud or hybrid environments. It’s built to scale with business growth and evolving service portfolios.
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Csmart Telco CRM
Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution.
Key features include:
Unified product catalogue with flexible bundling
Accounts, orders & lifecycle tracking
Custom workflows & real-time reporting
Auto-assigned cases & approvals
Multi-channel notifications
Churn management and loyalty programs
Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.
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Csmart CPQ
Csmart CPQ is a cloud-native, AI-enhanced configure‑price‑quote solution built for telecoms and complex enterprises. It empowers sales teams, partners, and customers to configure intricate products, apply dynamic pricing and discounts, and generate accurate, professional quotes in minutes. With intuitive UI, real‑time margin control, low-code workflows, and seamless CRM/BSS integration, it ensures error-free configurations, accelerates sales cycles, and boosts quoting efficiency. Key benefits include guided product bundling, approval workflows, contract-ready quote generation, and AI-based recommendations—all designed to enhance accuracy, compliance, and conversion rates. Whether quoting connectivity plans, bundled services, or multi-region offerings, Csmart CPQ transforms complex quoting into a fast, reliable, revenue-driving experience.
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Linx
A powerful iPaaS platform for integration and business process automation.
Linx is a powerful platform for building custom integrations at scale. The platform provides enterprise-grade capability and unparalleled flexibility to cater to a wide range of integration use cases for today’s growing businesses, including application integration, data synchronization, data migration, automations, and rapid API development and management.
Linx is a low-code, desktop-based iPaaS that enables organizations to connect their cloud and on-premise applications, data sources.
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