Community Phone

Pros: It worked for local calls. It was east to sign up, and the website was okay. The hardware was good and was small.

Cons: My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that we did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long-distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But they then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.

Overall: Poor. They do not seem to care about their users. The took e very opportunity to add fees and lock you in, without seeming to care about customer service.

Pros: I notice that Community Phone service has many great reviews online, however, where I am concerned, the jury is still out. First of all, I ported my old phone number into the Community Phone service, however I have noticed that I still have two phone numbers, one is the temporary number initially assigned, while the second is my old ported number, which I really wanted. Now, the temporary phone number is still active, along with my ported number. During the day, I get many calls and when answered I get a dial tone and not a person on the other line! I am not sure they are calling the temporary number or if it is a spam call that Community is blocking! During a normal day, I may get five or six of these types of calls per day. Also, when I first signed up with Community, I set up voice mail with the temporary number. It appears that cannot be changed. I still have to go into voice mail using the temporary number, which discourages me from using voice mail. Sure, the price is a plus, but I am not sure the drawbacks are put out there for consideration. I did get Panasonic Phones and sometimes I wonder if their specific directions interfere with the Community directions?

Cons: I dislike the fact that I still have a working temporary phone number as well as my old ported number.

Overall: I have prepaid for one year of service in an attempt to reduce phone expenses. I do like that calls out of area are not charged. I feel I trust my cell phone number more than the Community system.

I have expressed my concerns to Community and am always told that the problems are being worked out, however they seem to remain consistent. At this point I am uncertain as to what I will do in the future regarding phone service. I will say that my home is much more peaceful without the phone constantly ringing with spam calls. I do wish ads for Community would tell folks that plan to port old phone numbers would be informed that they will likely continue to deal with two numbers, the temporary ones assigned as well as the ported number. And perhaps some of those strange calls are to the primary owner of the former temporary number?

Pros: Excellent customer service with prompt delivery. It was a simple and efficient setup. I was able to start ringing family and friends right away.

Cons: The cell phone service l have in this area is very poor. So now l am able to talk to my friends again without any dropped calls. I am very happy that the rings now.

Overall: Went very smooth, with no issues. The landline base was received quickly in the mail. The first bill was exactly what I was quoted.

Pros: The whole process was super simple and the landline base was easy to install. When I needed help the customer service rep was awesome!

Cons: Can't complain about anything. I've been using their landline service for 3 months now and everything is running smoothly.

Overall: I found Community Phone randomly web searching and they've exceeded my expectations. I would highly recommend this company. They did an awesome job! Seriously. Thank you, you really helped me out.

Pros: Community Phone provides a very affordable, super easy to use, and all with minimal skill use landline service.

Cons: Can't think of any other than having to reset the based 2x in the last 6 months.

Overall: My mom was paying 3 separate phone bills a month to have a landline before she moved in with me. Crazy! Community Phone has been a no-brainer for us. Thank you.

Pros: Reliable, inexpensive, and great call quality. By far, the biggest positive with CP is customer service. If I attempt to contact CP with a problem, CP responds with a native speaker of English within 24 hours, generally far less.

Cons: Can't complain about anything thus far. Any problems I've had has been sorted out.

Overall: Very reasonable with cost, ease of installation, and technical support is very reliable. I appreciate having a real person answer the phone when I call, and how they listen to your problem.

Pros: Since I needed just a landline it is exactly what I expected and the price was perfect. I got to keep my # of 35 years so very happy.

Cons: None, it was all fantastic! Everything we asked for we received. Exceeded expectations.

Overall: Simple and easy to use and set up. If someone needs a landline, this is a fast and easy option. Found it hard to believe the process would be so quick and easy and effortless on our part.