Audience
Telecom operators searching for a solution to create high-value use cases for businesses and consumers
About Comarch CRM for Telecoms
Comarch CRM for Telecoms is a user-friendly system dedicated to helping customer service representatives build unique and personalized customer relations. The power of Comarch CRM for Telecoms lies in its ability to make life easier for users. Navigating in data is streamlined for rapid and logical access. Provide superior services, respond promptly to incoming orders and inquiries, and include personalized products in your offer thanks to a complete 360-degree customer view run in real time and always in context. Comarch CRM for Telecoms is a crucial product within Comarch BSS. Pre-integrated with other Comarch BSS/OSS components, Comarch CRM for Telecoms automates key processes in the fields of sales, marketing and customer care. The system has a user-friendly GUI with advanced tools for comprehensive support of daily sales and back-office operations based on the “one desk – full service” concept.
Cerillion Enterprise BSS/OSS
Cerillion Enterprise BSS/OSS Suite is a standards-based pre-integrated end-to-end CRM and billing solution for mobile, fixed, cable and multi-service communications providers. Connect With Your Customers. Cerillion CRM Plus is a comprehensive CRM solution that integrates all aspects of the customer relationship lifecycle for Communications Services Providers. Cerillion Self Service is a responsive web design (RWD) application offering self-service account management and online sales from any device or browser. Cerillion Convergent Charging System (CCS) is a 3GPP compliant convergent charging and policy management system for online and offline services. Cerillion Revenue Manager is a convergent billing and revenue management solution for Communications Services Providers.
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Optiva BSS Platform
The Optiva BSS Platform is an end-to-end customer and revenue management solution that monetizes innovative services and delivers a high-quality customer experience. The platform allows operators and MVNOs to utilize real-time billing, charging, and fulfillment to differentiate themselves from the competition and maximize profitability. The suite supports 2G through 5G on a single platform, giving operators the tools they need to deliver a more advanced and personalized user experience cost-effectively. Optiva BSS Platform is a pre-integrated solution that goes beyond traditional billing. It allows for store-front provisioning, monetization, and cross-service promotions to be delivered in real time. It is designed for the cloud and can be deployed in public and private environments, and it delivers rapid launch and lowers TCO. The suite addresses all the monetization requirements of a service provider.
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Comarch Smart BSS
Comarch Smart BSS is a comprehensive, all-in-one business support system. Our strong telecom pillars deliver customer-oriented service excellence inspired by recommendations of TM Forum and business partners’ guidelines. We streamline telco and non-telco businesses, by delivering flexibility in service definition and process execution. Smart BSS is supported by experienced technical and business-oriented specialists, ready to tailor our broad range of capabilities to your needs and challenges. We provide a single, integrated platform for various roles in your organization, covering sales agents, customer center employees, accountants, product managers, and technical service managers, and allowing you to define access permissions for individual users. Deliver customer satisfaction through smooth and seamless services. Ensure the highest quality of service through the simple, aesthetic self-care platform and smooth ticket management system.
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CSG Singleview
In today’s digital world, operators need to do everything from creating personalized offers in real time to consumer markets of one, to managing enterprise customers with hundreds to thousands of relationships. This will require increasing process agility, go-to-market pricing and bundling flexibility, and precision insights across all operations, from customer care to network management, from charging to revenue management, from content to partner management and beyond. Singleview is a single solution for real-time rating, charging and billing, reducing costs and increasing consistency across your organization. Launch new services and scale quickly with a future-proofed architecture that grows with your business. Offer any pricing model and accept any type of payment, and maintain a unified view of the customer with pre-integrated customer management.
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Integrations
Company Information
Comarch
Founded: 1993
Poland
www.comarch.com/telecommunications/bss-solutions/crm-for-telecoms/
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Product Details
Platforms Supported
SaaS
Support
24/7 Live Support