Audience
Large commercial, public and federal sector organizations
About Column Case Management
Launched in 2006, Column Case Management is the leading web-based case management software for commercial and public sector organizations. Built on the BMC Remedy Action Request System (ARS), Column Case Management helps businesses automate simple and complex transactions in order to achieve standardization and best practices. Its core functionality includes reporting and analytics, automation, knowledge and task management, SLAs, notifications management, and audit control, among others. Popular Column Case Management apps include Column Case Investigative, Column Customer Service Support, and Column Records Management.