ClubExpress

Pros: As our webmaster suffered a stroke, we made the switch to Club Express. By working with them, we were able to switch from our previous platform to the Club Express system. After considering a number of other providers, our board ultimately settled on Club Express because of how well it matches our requirements.

Cons: The preformatted reports have varying degrees of usability. PDF reports are of high quality. However, the information available in the PDF reports is not replicated in any of the Excel reports.

Overall: Without a webmaster, we couldn't have launched a new website for our club, but the Success Team made it happen. Our Event Coordinators are able to handle the web pages for which they are accountable after seeing the ClubExpress films and contacting the 800 number provided.

Pros: It is very useful for sending mass e-mails to members and non-members. Provides the ability to send one-page forms for effective member data collection. Provides financial reports that facilitate decision making. Document organization is seamless, making it easy to have easy to search folders and subfolders.

Cons: Its interface has some areas for improvement, such as ease of navigation from one site to another.

Overall: ClubExpress provides optimal features for membership management. It offers high quality support. Its cost is totally affordable.

Pros: I like the usability of Club Express, I appreciate the excellent customer service and the updates that they do on a frequent basis. I love the database for membership and the fact that it is quickbooks friendly.

Cons: I wish the photo albums had a little more "customizability" and that you had other sort options.

Overall: We have used it for several years now and I am a firm believer in the product and recommend it to other camera clubs that we have in our group.

Pros: I like the fact that the platform is a one-stop shop for our membership management, web presence, and marketing.

Cons: The learning curve for new officers is not bad but some functions of the system aren't intuitive until you learn the ClubExpress lingo.

Overall: Keeping membership database accurate, billing in a timely manner and without much over site. Overall it is a time savings but still needs attention.

Pros: Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.

Cons: Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order instead of newest to oldest, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we have had to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.

Overall: I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.