uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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CallingPost
CallingPost is a MASS messaging service that sends your communications instantly by phone (pre-recorded voice), text (sms), email or even all three! Help your organization thrive today by making communication fast, easy & reliable for everyone. No one has to feel frustrated or left out again. Using CallingPost is as easy as 1-2-3!
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In 1995, we were the original pioneers in mass messaging technology by being the first to make group communication fast, easy & reliable. Our system is built on a solid foundation of excellence, trust, and reliability. Starting as a one-to-many phone system, we have expanded our service to include email, text, and analytical reporting. Help your people thrive today by making communication fast, easy & reliable for everyone. We are proud to have facilitated over 1 Billion Communications!
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Routee
Routee is an intelligent omnichannel communication platform (CPaaS) offering advanced Web and API automation for all industries worldwide. Powered by AMD Telecom’s robust infrastructure, Routee's services enable businesses to optimize their marketing & business processes.
-SMS Marketing: tailor-made messages based on customers' individual preferences
-Email Marketing: personalized newsletters & email campaigns based on an audience's behavioral data
-Transactional Email: automated emails to customers on important data regarding their transactions
-Marketing Automation: rich forms & customer data capture, automation of repetitive marketing tasks, and tracking of marketing campaigns
-Two Factor Authentication: a second layer of security with fallback through SMS, Voice, Viber & Missed Call
-Cloud IVR: multilingual capabilities, turning speech into text, & text to human-sounding speech
-Push Notification: personalized web & mobile push notifications, based on segmentation and user
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Sigma Voice
Sigma Voice offers a robust voice broadcasting platform designed for businesses seeking efficient communication solutions. Our service enables the sending of personalized, pre-recorded messages to a large audience with ease, perfect for customer marketing campaigns, urgent emergency alerts, and important event notifications.
Key features include:
Easy-to-use interface for campaign setup and management.
Detailed reporting to track calls, responses, and engagement.
Integration with existing CRM systems for seamless operation.
Scalability to handle calls from small lists to thousands.
Compliance with calling regulations for hassle-free campaigns.
With Sigma Voice, enjoy clear, high-quality audio messaging, reliable delivery, and responsive customer support. Enhance engagement with interactive options like surveys and polls. Ideal for various sectors, including healthcare, education, and political campaigns, Sigma Voice empowers your outreach, ensuring your message is heard.
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