Web+Center
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. Community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. A full version of the suite is free for up to 2 techs and does not time out, nor is it limited by the number of customers or cases. A new mobile web app that allows customers to create, update support tickets and perform other customer self help functions including reviewing FAQ articles, and perform keyword knowledge base searches.
Learn more
Latch
The app that makes life in your space, personal and delightful. The most flexible access experience, dioramic controls, and concierge. A single management platform to control your spaces. Mission control, matter, and concierge ensure an elegantly orchestrated property is always at your fingertips. Whether you’re a distributor, integrator, service provider, delivery operator, hospitality brand, or technology company, Latch can be the right partner for you. We make spaces better places to live, work, and visit. LatchOS is a full-building operating system of software, products, and services designed to make every building better. Celebrating 100 million unlocks this year and announcing LatchOS2. LatchOS2 with dioramic controls and concierge, we will make even more spaces better places to live, work, and visit. Live, ensure, manage, and partner with Latch. Visit the Latch support site for quick answers and instructional articles.
Learn more
EasyDesk
EasyDesk is a modern ticketing and customer support solution designed to help teams respond to customer requests faster and more efficiently. It centralizes customer messages from email, chat, and social channels into a single dashboard for easy management. EasyDesk offers advanced ticket organization using filters, tags, and automation to streamline workflows and assignments. Built-in SLA tracking helps teams prioritize urgent issues and maintain service quality. Canned responses and knowledge base articles reduce repetitive work and speed up resolution times. The platform is quick to set up, easy to use, and supported by 24/7 customer assistance on all plans. Overall, EasyDesk enables businesses to scale their support operations while improving customer satisfaction.
Learn more
KronoDesk
KronoDesk is a cloud-based customer support platform that is suitable for businesses of all sizes. With KronoDesk, users can gain access to desk ticketing, a online knowledge database, and customer support forums. KronoDesk allows businesses to receive customer queries and send them to relevant knowledge base articles. KronoDesk is accessible via mobile devices or a desktop computer and installable on the users' servers or the cloud.
Learn more
