Audience

Companies, brands and businesses seeking a comment analysis solution to manage and improve customer experience

About BlueML

Get an in-depth analysis of your open text comments in seconds with Blue Machine Learning (BlueML) solutions. Now you can see what matters most to your students and employees and instantly get more actionable insights to streamline your decisions. Most comment analysis tools use a generic one-size-fits-all approach usually based on customer experience machine learning models. However, when you look at the employee or student journey, they’re made up of specific components around experience and learning. With BlueML, you can leverage three specialized models that will accurately consume and analyze comments from each area along the student and employee journeys, giving you context-specific categorization. Get an accurate view of the overall sentiments in employee and student comments (very negative, negative, neutral, positive, very positive, ambiguous). Gain insights about what emotions employees and students have expressed in their comments.

Integrations

No integrations listed.

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Company Information

Explorance
Founded: 2003
Canada
explorance.com/products/blueml/

Videos and Screen Captures

BlueML Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Support
Online

BlueML Frequently Asked Questions

Q: What kinds of users and organization types does BlueML work with?
Q: What languages does BlueML support in their product?
Q: What type of training does BlueML provide?

BlueML Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Templates
Visualization
Statistical / Mathematical Tools