Audience

Enterprises and managed service providers in need of an intelligent automation solution for their network and security devices

About BackBox

BackBox offers a simple way to intelligently automate the backup, restoration, and management of all devices on a network by providing centralized management of devices such as firewalls, routers, switches, and load balancers. Each of these devices plays a critical role in the availability and security of an organization’s network, and BackBox ensures they all continue to function effectively and effortlessly, streamlining operations for optimal performance.

BackBox provides a foundation to harmonize the configuration between multiple devices, enabling seamless integration, and assuring compliance to organization or industry security policies, standards, or guidelines. IT administrators can easily employ BackBox to track configuration changes and see the deviation with the baseline for compliance validation and remediation.

Pricing

Pricing Details:
Please contact BackBox for pricing.
Free Trial:
Free Trial available.

Integrations

API:
Yes, BackBox offers API access

Ratings/Reviews - 4 User Reviews

Overall 4.5 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.0 / 5
support 4.8 / 5

Company Information

BackBox
Founded: 2009
United States

Videos and Screen Captures

Product Details

Platforms Supported
SaaS
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

BackBox Frequently Asked Questions

Q: What kinds of users and organization types does BackBox work with?
Q: What languages does BackBox support in their product?
Q: What kind of support options does BackBox offer?
Q: What other applications or services does BackBox integrate with?
Q: Does BackBox have an API?
Q: What type of training does BackBox provide?
Q: Does BackBox offer a free trial?

BackBox Product Features

IT Management

Compliance Management
Event Logs
Hardware Inventory
Scheduling
Capacity Monitoring
IT Budgeting
License Management
Patch Management
Remote Access
Software Inventory
User Activity Monitoring

IT Security

Vulnerability Scanning
Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Web Threat Management
Web Traffic Reporting

MSP

Remote Access
Live Chat
Billing & Invoicing
Patch Management
Remote Systems Monitoring
Dashboard
Issue Management
Scheduling
Backup Management
Help Desk
Project Management
CRM
Privileged Access Management (PAM)

Network Automation

Compliance Monitoring
Configuration Backup
Configuration Changes
Performance Monitoring
Vulnerability Assessments
Network Orchestration
Tool Access Control

Network Security

Analytics / Reporting
Firewalls
Intrusion Detection System
Threat Response
Vulnerability Scanning
Access Control
Internet Usage Monitoring
VPN

BackBox Reviews

Write a Review
  • Dawood S.
    Senior Team Lead
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "BackBox Review"

    Posted 2022-12-15

    Pros: They have amazing support and respond far quickly than big Networking conglomerates. Easy to use Interface and support for almost every type of backup.

    Cons: The logs are not always properly readable. And troubleshooting yourself is an issue. However the support team ensures that the resolution is swift and quick.

    Overall: I have a positive experience with BackBox. Been using it for 6 years now and wouldn't replace it for any other solution.

    Read More...
  • Mehmet K.
    ISO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy, fast, flexible backup solution."

    Posted 2022-12-15

    Pros: You can quickly back up from a single point without looking for a wide variety of brand-independent solutions. Open to new developments, easily updated, customizable.

    Cons: We did not see any serious shortcomings. The lack of documentation in the first versions has been fixed.

    Overall: It has been used for 5 years to back up many devices and embedded software in our system. Our devices are very successful in terms of their features such as adapting quickly to version changes, writing scripts, customizing them, and logging errors.

    Read More...
  • Orkun Y.
    Senior Security Engineer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective automation for network security"

    Posted 2022-12-03

    Pros: Simple product but does its job as expected. It's a bundle containing operations, backup, automation, compliance, and governance and also solving secure remote access. The price is fair. It supports legacy and cloud infrastructure. We have been using for hybrid environment without any issues. Lots of device supported. Nearly every version of devices is supported. Product support is agile and eager to solve all the problems. Intellicheck is massive. Lots of signatures and checks in the Intellicheck. It is a perfect match for our disaster recovery scenarios.

    Cons: Integration with other products is not straightforward. There's no direct integration with Jira, CMDB, or ServiceNow. You need to write some coding to make this integration working. Reporting lacks. Intellicheck signatures are updated within the releases not through a real-time update. There's no real-time check-monitoring option available. The product does not have AI or ML inside. Manual tasks are somehow interesting, tasks/scripts are defined from the operational perspective, they're not APIs.

    Overall: It's a must for network security. This solution solves our infrastructure problems many times in roll-back and restore cases. We are using it at multi sites even at international locations. Automation tasks assist us in solving other vendor support-related problems. We have integrated all 3rd party tasks/scripts running on the systems with BackBox. This gives us total control on 3rd party support scripts as we see what's running for which case and the timeline of scripts. Auditors have also confidence in this solution. We just show/access them the output/dashboard of BackBox and that's done.

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  • IHSAN C.
    SECURITY ARCHITECT
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Administrator, Deployment
    Company Size: 10,000 - 19,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Must have solution for network security"

    Posted 2022-12-02

    Pros: The price is low but the value of the product is high. Technical support is awesome. It has a vast array of integration. Even if there's no already built-in integration, technical support assists for the new device type or model. Automation is already inside the product. I like the dashboard, very simple and shows the highlist. I can assign anybody to watch over the backbox solution. There's no need for special training. It supports distributed deployment where we're deploying regional collectors to get the data. Intellichecks has lots of checks built-in coming with the product. We have lots of cases where we need to roll back or restore, Backbox built-in these tasks without any problem. Upgrades or fixes through the Backbox is simple, one click and done.

    Cons: Main drawback, It's not a real-time product for monitoring. You should give time schedules, especially for checks and automation. There's no incident management inside the product. I can't assign a task or job to a team member. It's a problem especially for the intellichecks. I need to assign the check output for one of my team member follow-up. Notifications are somehow bulky. Reports also are very legacy look and not modern compared to other products. There are lots of intellichecks available. We need to modify some checks before running to get the best results. Siem integration is not straight forward.

    Overall: In short, it's very good for the money. From the compliance and governance perspective, it perfectly matches our needs. When we buy a new security solution, we always integrate with Backbox. Backbox emphasizes the automation even before the automation is not known on the security. It's one of the most suitable solutions from small to large organizations. I appreciate it a pioneer and innovative vendor in the market.

    Read More...