BMC Helix Operations Management Integrations

Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction. Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems. Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you. BMC Helix Virtual Agent understands your questions in the natural language of your choice.

Automated cloud security posture management. Designed for the cloud, in the cloud, BMC Helix Cloud Security takes the pain out of security and compliance for cloud resources and containers. Cloud security scoring and remediation for public cloud Iaas and PaaS services from AWS, Azure, and GCP. Automated remediation — no coding required. Container configuration security for Docker, Kubernetes, OpenShift, and GKE. Automated ticketing enrichment via ITSM integration. Ready-to-use CIS, PCI DSS, & GDPR policies, plus support for custom policies. Automated cloud server security management for AWS EC2 and MS Azure VMs. Your cloud footprint is constantly evolving, requiring a solution that accelerates agility without compromising security and compliance. BMC Helix Cloud Security is up to the challenge. Automated security checks and remediation for AWS, Azure, and GCP IaaS and PaaS services.

BMC Helix Discovery Automatically discover assets and their relationships with up to 100% accuracy. BMC Helix Discovery is a SaaS-based, cloud-native discovery and dependency modeling system that provides instant visibility into hardware, software, and service dependencies across multi-cloud, hybrid, and on-premises environments. Make informed decisions about IT service management, asset management, and infrastructure/operations management. BMC Helix Discovery helps IT operations teams discover assets and their dependencies across today’s increasingly complex IT infrastructures which span multi-cloud, hybrid, and on-prem environments. BMC Helix Discovery provides instant visibility into hardware, software, and service dependencies across multi-cloud environments. Its discovery capabilities are designed to handle the complexity of managing wide spectrum of configurations including mainframe, traditional and hyper-converged infrastructures, container management, and cloud services.

Engaging omni-channel experiences that simplify the way business service gets delivered. BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way. BMC Helix Business Workflows is an intelligent service management solution for Lines of Business that empowers business leaders to manage, automate, and scale service delivery to drive peak efficiency. BMC Helix Business Workflows transforms the way businesses interact, manage, innovate, and scale services across the enterprise, through a single platform— empowering employees to create the workflows they need to be self-sufficient and agile. This personalized employee experience fuels and drives engagement and productivity— redefining the relationship between the business and IT and helping the business transform into a cognitive enterprise.

BMC Helix Cloud Cost. Optimize your cloud costs and control your budget. BMC Helix Cloud Cost optimizes multi-cloud resource costs, eliminating wasted spend and preventing budget over-runs. Gain insight into public and private cloud spend. Prevent budget over-runs with predictive analytics and automated alerts. Eliminate wasted spend with automated optimization recommendations and actions. Empower budget owners and stakeholders with self-service views. With so many cloud buyers, continuous cost optimization is essential. What cloud services have been purchased? How are they being used? Without routine analysis and continuous optimization of cloud resource usage, you are guaranteed to overspend. Terminate idle and unused resources. Right-size over-provisioned resources. Establish power schedules for candidate workloads. Effectively use reserved instances. Automate optimization actions.

The BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single source of reference for your assets and services. Maintain accurate data and service models for hundreds of millions of configuration items, including on-premises and cloud services. Track and manage hardware, software, and cloud service configurations and relationships. Measure the success of your configuration management process or policy with pre-defined KPIs. Automatically populate and update the CMDB in minutes with BMC Helix Discovery, BMC Helix Client Management, and other out-of-the-box connectors. Import and federate data from other sources with powerful integration tools using a rich set of APIs. Define granular role-based access for all items and attributes.

Enterprise automation and orchestration built for the cloud. Engineered from market leading technology. Available where you need it, when you need it. Simplify application and data workflow complexity in production through a single end-to-end view with interfaces for developers, IT operations, and business users. Orchestrate application and data workflows across multiple clouds and on-prem. Ensure reliable execution of business-critical services in production. Deliver business agility by integrating into any DevOps automation tool chain with ‘as-code’ interfaces. Deliver agility to federated Dev and Ops teams with governance and scalability built-in. Simplify the adoption of new technologies into your technology ecosystem. Available where you need it, when you need it. Application workflow orchestration as a service.

SaaS-Based predictive IT service management for your modern enterprise. BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud. Everything you need to deliver predictive, industry-leading service management. Cognitive automation capabilities that transform the agent experience. BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments. Powerful, stunning reports and visualizations allowing data driven insights. Modern persona-based UX optimized across devices. Container deployment to run in any type of public cloud. New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability. Transform the agent experience with cognitive automation.

BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that let users find and request services through a conversational and personalized interface. BMC Helix Chatbot offers intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost. These intelligent applications are crucial for addressing changing expectations around compelling user experiences. The value of this approach goes beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. Market trends clearly show the rapidly growing role and value of intelligent applications in the enterprise. Businesses also find themselves struggling with a single path to service options, often at the expense of the employee experience.

Optimize IT resource cost and capacity with continuous insights and automated actions. BMC Helix Continuous Optimization helps IT organizations effectively plan for changes in business demand and continuously optimize both IT cost and capacity. Get ahead of changing business demands. Make informed decisions with visibility and insights into IT resource use and cost. View IT resource use and cost across your hybrid environment. Identify risk, efficiency, and cost of IT resources by business services, applications, or technology. Create self-service views of cloud cost or resource use that meet the needs of your stakeholders. Visually identify applications, technology, or other resource groupings to manage with BMC Helix Discovery integration. Gain daily insights into your cloud resource use and spend.