Axonify Integrations

QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.

Training today often falls short of what employees truly need to succeed. Traditional methods are outdated, relying heavily on lengthy lectures and static materials that fail to engage the mobile workforce. Workers struggle to absorb information or apply it in real-world scenarios, leading to frustration and inefficiency. Opportunities for practical learning are scarce, leaving employees unprepared and disengaged. This disconnection not only hinders performance but also stifles innovation within organizations. It’s time to rethink training and embrace a more dynamic, hands-on approach that speaks to the needs of today’s workforce. SparkLearn’s macro-adaptive learning experience platform approach gauges a user’s prior knowledge of a subject to tune the level of content for them. Content authors can control thresholds that allow their users to skip content they already know.

With the most comprehensive catalog of elearning courses from the world’s top publishers, we are here to help you every step of the way, from finding courses, mapping them to your core competencies, syncing them with your LMS to increasing utilization and improving your L&D programs. Our expertly curated catalog includes thousands of courses covering business skills, compliance, safety, technology, certifications, and industry-specific topics.

SAP Store is a comprehensive online marketplace where businesses can discover, try, and purchase over 3,000 applications, extensions, and services from SAP and its trusted partners. The platform offers a variety of solutions to help organizations address business challenges, from enterprise software and tools for finance, HR, and analytics, to innovative apps and add-ons. Users can explore both free trials and paid offerings, with seamless access to SAP and partner solutions to improve business operations. With intuitive browsing and search features, businesses can find, purchase, and manage solutions with ease, while also benefiting from integrations with existing SAP technologies.