Audience
Automotive Dealerships, Automotive Repair, & Automotive Service Centers
About AutoPoint
AutoPoint dealership and service center software transforms the vehicle ownership experience, bringing together every service necessary for providing unmatched automotive customer service. Our industry-leading tools empower dealerships and OEMs with a robust technology platform that demystifies sales and customer retention. Our powerful software suite contains every tool dealerships and OEMs need to promote sales, launch effective digital and email marketing campaigns, provide maintenance support, supply proper documentation, and increase customer retention. Our comprehensive software solution supports you every step of the way so that you can ensure top-notch customer satisfaction.
Driver's Advocate
Foster greater consumer loyalty through service drive retention. The Driver’s Advocate System was designed to make customer retention easy by providing a personalized and rewarding experience for your customers, motivating greater interaction with your dealership. A service scheduler with direct, mileage-based messaging for service and maintenance reminders. A loyalty point tracker to use loyalty points on discounts for dealership services, and/or as a down payment towards their next vehicle purchase with the selling dealership. A theft tracker that alerts consumers when their vehicle moves while they are not in it. An easy-use fuel finder, and much more! The Driver’s Advocate System is compatible with both Apple and Android devices. Access your device’s store and search for the “Maintain Auto” app.
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MAX Digital
MAX Digital Showroom provides your team with real-time inventory and pricing information, keeping them up to date on every single vehicle on your lot. Access market comparisons, original OEM package information (including the package’s original MSRPs), vehicle history reports, and price comparisons on each vehicle instantly, everywhere the sale takes you. Customer expectations have changed significantly in automotive retail. MAX Digital uses over 1500 live shopping experiments monthly, thousands of live interviews, as well as usability and design testing to understand every step of the consumer buying journey. We help dealerships to improve their customer experiences, so their teams can be more successful. For more than a decade, MAX Digital has been supporting automotive retailers with our four-tier approach.
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AutoMate
AutoMate is a self-learning chatbot for car dealers and automotive brands. It uses artificial intelligence (AI) to interact with visitors to your dealership website and respond to queries as a customer service agent would. Deploy this intelligent chat assistant to generate more leads and sell more cars. Let the bot guide car shoppers. It can recommend vehicles based on shopper preferences and help compare models. For prospective customers, the bot can suggest test drives and schedule them in a matter of seconds. The bot will interact with customers and arrange a convenient time and date for servicing their vehicle. With the bot always available, you will never miss a lead. It works without pause, providing responses as and when customers demand. Automated service and repair bookings reduce the stress on your staff and ease customer frustration. AutoMate takes your customer service to the next level with personalized, precise, and practicable real-time chat support.
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myKaarma
myKaarma is built upon an industry-leading communication and payments platform that uses natural design flows to create Exceptional Interactions for customers. Our full suite of solutions and integrations allows dealers to customize their solution selections for any need. As a result, your dealership delivers Exceptional Interactions for auto service customers who spend and stay loyal over time. All myKaarma products are integrated using “Natural Design”. We believe you should not have to “do work to do work”. So we walk the process ourselves and experience the work being done. This enables us to completely understand the process and ensure that it naturally fits into each dealership employee’s daily tasks while also reducing task fatigue. The result is an exceptional automotive service interaction for every customer.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Solera
Founded: 2005
United States
www.autopoint.com
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This means every device on your network, and every interface on every device is automatically analyzed for performance, errors, QoS, and configuration.
Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
AutoPoint Frequently Asked Questions
AutoPoint Product Features
Auto Dealer
Buy-Here-Pay-Here
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
New Car Dealer
Service Department
Used Car Lot
Website Integration
Accounting
Collections Management
Inventory Management
Lease Management
New Car Lot
Online Inventory
Parts Management
Sales Management