Freshservice
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks.
At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters.
Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
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Setyl
Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one.
The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IAM, SSO, HR, finance, helpdesk tools, and more.
Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors and spend in one place — helping you:
✓ Automate and scale daily IT operations, including employee onboarding and offboarding.
✓ Identify and cut wasted IT spend.
✓ Prepare for your audit and stay compliant, including with SOC 2 and ISO 27001.
With an intuitive interface, out-of-the-box integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration.
Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee on/offboarding, vendor audits, and IT spend reporting.
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