Audience
Businesses requiring a contact center solution to handle customer account issues, check payment status, and organize surveys
About Arise
Grow customers with quickly scalable, on-demand, virtual customer support. Engage your customers on their time, their channel, their topic. Expand share of wallet through deep understanding of customers and their needs. Create enduring customer relationships through trusted personal care. It's time to reinvent customer experience management. It's time to stop settling for "acceptable failure" in service levels and abandon rates. It's time to leverage innovation to drive customer growth. Arise Virtual Solutions has built the most advanced virtual-first customer care platform in the industry. Through our proprietary technology, we connect the world's most respected brands to an expansive network of gig-economy Service Partners working from home. Arise uses groundbreaking innovations in virtual learning, on-demand capacity flex, and security to improve customer acquisition, expand share of wallet, and drive long-term customer growth.
Integrations
No integrations listed.
Company Information
Arise
Founded: 1994
United States
www.arise.com
Videos and Screen Captures
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Liveops
The modern call center isn’t a call center. It’s a network of virtual, on-demand agents delivering unmatched scale and flexibility. Liveops gives businesses access to an experienced, on-demand workforce to provide virtual call center services that can scale during high-traffic periods without missing a beat. We look past geographical limits to source our agents based on their skills, education and industry work experience, so you can rest assured that they’re prepared to represent your brand in the best possible light. Our network of 20,000 domestic agents isn’t limited by business hours or geography, so we can source the most qualified people, period. This drives flexibility at scale that can transform your customer service. We’ve reinvented the customer service model—cutting out idle time and overhead—and led the industry in flex agent service for more than 18 years. Here’s what people are saying about us.
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INFOCU5
INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.
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OnSIP
OnSIP delivers powerfully simple business communications services to more than 100,000 customer accounts. We’re proud to provide the benefits of an on-demand phone system without the high cost, burden, and inflexibility of traditional phone systems. With unprecedented pricing flexibility and no contracts, you can customize your communications by adding users and features and enjoy enterprise-level communications without commitment. Set up is easy and backed by free onboarding and award-winning, U.S-based support. Unlimited plans include a variety of features – voicemail to email, ring groups, call parking, music on hold, video conferencing, call recording, dial-by-name directories and free SIP phones for 5+ users. OnSIP’s platform is built on patented, geographically distributed technology to provide 100% redundancy and massive scalability. Enjoy the confidence that your phone system is always up and always on to keep your teams connected. Sign up for a free trial today!
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Product Details
Platforms Supported
SaaS
Training
Documentation
Webinars
In Person
Videos
Support
Online
Arise Product Features
Call Center
Call Recording
IVR / Voice Recognition
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics