Audience
Companies searching for a Customer Feedback platform
About Apptentive
Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey. Listen to feedback in real-time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion. Route feedback appropriately to increase retention and make customer-centric product decisions. Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale. NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time. Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.
Popular Alternatives
CheckMarket
Enterprise survey software with users in 150 countries.
Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,..
Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...
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Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
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Feedify
Speak to customers one on one with personalized, targeted & result-oriented tools. All in one cloud platform to engage your customers without any hassle. Target customers based on their behavior with powerful engagement tools. Real-time analytics and reports with action implementation in minutes. Get Feedback from across channels with our unique Feed Forward System. Unlike others, we do not charge for additional potent tools. Enjoy the power of all-around customer engagement in every single package. Keeping your customers engaged is indispensable in this online crowded space but how to go about it? How to ensure that your brand, product or service stays registered on the user’s mind? What is the most effective way to inform users about the latest updates? Pondering on the above, we will assist you through. Our expertise in fabricating effective messaging strategies is bound to leave a mark on user’s minds.
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SlickText
The trusted leader in text marketing, SlickText helps create valuable connections with your customers through targeted, action-driven text messages. Over 15,000 brands rely on SlickText because of its powerful software and easy-to-use platform.
With SlickText, subscriber growth is easy with tools like website popups, landing pages, custom QR codes, and third-party integrations. You'll be able to engage your audience in meaningful ways that make mass text messaging personal so you can build loyalty and action. Our automated workflow tool allows you to create automated SMS sequences that engage with people one-on-one. No coding required.
SlickText is known for an intuitive, easy to navigate platform coupled with responsive customer service. Their knowledge of compliance and best practices helps them actively create wins for their users.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Apptentive
Founded: 2011
United States
www.apptentive.com
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Apptentive Frequently Asked Questions
Apptentive Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Community Management
Content Syndication
Gamification
Video Content