Amazon Care Integrations

Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy. Amazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, automate subtitling, and generate metadata for media assets to create a fully searchable archive.

AWS Secrets Manager helps you protect secrets needed to access your applications, services, and IT resources. The service enables you to easily rotate, manage, and retrieve database credentials, API keys, and other secrets throughout their lifecycle. Users and applications retrieve secrets with a call to Secrets Manager APIs, eliminating the need to hardcode sensitive information in plain text. Secrets Manager offers secret rotation with built-in integration for Amazon RDS, Amazon Redshift, and Amazon DocumentDB. Also, the service is extensible to other types of secrets, including API keys and OAuth tokens. In addition, Secrets Manager enables you to control access to secrets using fine-grained permissions and audit secret rotation centrally for resources in the AWS Cloud, third-party services, and on-premises. AWS Secrets Manager helps you meet your security and compliance requirements by enabling you to rotate secrets safely without the need for code deployments.

Unify and correlate logs and metrics in one solution. Get comprehensive infrastructure monitoring, alerting and investigation with your Splunk Enterprise and Splunk IT Service Intelligence license. Find root causes faster with cross-tier correlations, streamlined workflows and advanced alerting. Pre-built and custom visualizations monitor performance in real time. Enrich infrastructure data with service context in Splunk IT Service Intelligence (ITSI) in just a few clicks. The Splunk App for Infrastructure (SAI) provides a curated, unified metrics and logs experience focused on infrastructure performance monitoring. Easily distribute metrics by defining, grouping and filtering entities. Perform root cause analysis faster with SAI’s custom triggered alerting at the group or entity level. Triage alerts more effectively by understanding which conditions triggered the alert, assessing the severity of the alert, and viewing all triggered alerts during the time to take action.

Securing against unknown threats through user and entity behavior analytics. Discover abnormalities and unknown threats that traditional security tools miss. Automate stitching of hundreds of anomalies into a single threat to simplify a security analyst’s life. Use deep investigative capabilities and powerful behavior baselines on any entity, anomaly or threat. Automate threat detection using machine learning so you can spend more time hunting with higher fidelity behavior-based alerts for quick review and resolution. Rapidly identify anomalous entities without human analysis. Rich set of anomaly types (65+) and threat classifications (25+) across users, accounts, devices and applications. Rapidly identify anomalous entities without human analysis. Rich set of anomaly types and threat classifications (25+) across users, accounts, devices and applications. Organizations gain maximum value to detect and resolve threats and anomalies via the power of human and machine-driven solutions.

Beats is a free and open platform for single-purpose data shippers. They send data from hundreds or thousands of machines and systems to Logstash or Elasticsearch. Beats are open source data shippers that you install as agents on your servers to send operational data to Elasticsearch. Elastic provides Beats for capturing data and event logs. Beats can send data directly to Elasticsearch or via Logstash, where you can further process and enhance the data, before visualizing it in Kibana. Want to get up and running quickly with infrastructure metrics monitoring and centralized log analytics? Try out the Metrics app and the Logs app in Kibana. For more details, see Analyze metrics and Monitor logs. Whether you’re collecting from security devices, cloud, containers, hosts, or OT, Filebeat helps you keep the simple things simple by offering a lightweight way to forward and centralize logs and files.

Fresh is grocery shopping with a smile. We're your one stop for great deals on national favorites, plus new tastes, organic and ready-to-eat food, local finds, and the best of Amazon. Building your cart gets faster the more you shop, and you can use past purchases to add the items you use again and again. Plus, shopping is better with Alexa. Try asking, "Alexa, add bread to my list". Your trained Amazon shopper only selects products that meet our high standards for quality and freshness - the kind of products you'd pick yourself. Need to make changes after you've ordered? You can cancel or add items with no additional fees, up until your shopper begins fulfilling your order. You can also add or change your optional tip for up to 24 hours after your order is delivered. If items in your order are not satisfactorily delivered, Amazon customer service is available 24/7 to help resolve any concerns.