Audience
Fraud Detection solution for companies
About Alvaria Verify
Financial institutions are continuing to see an increase in online activity – with some seeing their numbers double in the past two years. This significant rise in online engagement has made their customers more susceptible to fraud, requiring more robust call center fraud detection capabilities. Perform live lookups at the point of transaction/communication to see there is a discrepancy and establishes if the fraudster has obtained a duplicate SIM card, thus posing as a consumer and intercepting messages intended for the consumer. Use two-factor authentication to ensure that the customer is the only person who can access their account, even if someone else knows their password. Although typically using SMS or voice, all channels can be used. Identify the location of customers’ mobile devices in relation to known fraud hotspots and establish historical patterns of mistrust as an indicator of potential fraud.
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Company Information
Alvaria
United States
www.alvaria.com/products/customer-experience-management/call-center-fraud-detection
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