Alvaria Cloud Integrations

Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. Use superior LVCSR technology to establish context and eliminate ambiguity in word recognition. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for – e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Make the complexities of PCI compliance much simpler with an easy-to-use redaction feature. Easily understand the results of automated and manual data searches to deliver the most valuable insights.

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.