Fishbowl
Empowering unparalleled guest engagement with unmatched data and intelligence, we are the innovative, pioneering leaders in restaurant CRM, analytics, and strategic restaurant marketing.
Pioneering restaurant marketing, we've excelled for 20+ years and 50,000 thrilled clients. Our recipe for success? Serving up targeted, captivating content to delight your guests, always.
We’ll pull any or all of your data — Point of Sale, Reservations, Delivery, Online Ordering, and more. If you have access, we’ll connect to it. Then we’ll show you how to use that intelligence for more effective marketing.
Every guest has an evolving story with your brand. We’ll help you build robust profiles that will inform and maximize every brand interaction. Glean insights to create targeted offers and create loyal customers.
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GuestXM
Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.
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Bikky
Build a single source of truth of your guests to understand who they are, their behavior across channels, and how it impacts your restaurant. See 360 guest profiles across your POS, online ordering, reservations, and loyalty platforms. Segment your customers and drill in to see marketing engagement and order history. Map retention, frequency, and lifetime value by location and view revenue analytics over time. Understand audience sizes over time with instant insights that answer burning questions. Know exactly how each location is performing to know what’s working, what’s not, and what to do next. See holistic and by-location insights, like new guest acquisition, retention, and lifetime value. Identify revenue drivers and detractors, like what menu items drive trial, retention, and churn. Empower your GMs with the KPIs that matter most to your brand.
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Silverware
Trusted by the most notable brands around the globe, Silverware is a leading developer of advanced technologies for the Hospitality Industry. Our mission is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions on the market while enhancing every aspect of your guests experiences. Trusted by the most notable brands around the globe, we provide enterprise solutions for tier one Hotels & Resorts, multi-unit restaurant operations, and large venues. We are deliberate in the type of clients we target and work with. Our clients don’t just believe we are the right technology partner now, they trust that we will consistently innovate, drive change, and partner with them to fulfill their vision. Elevating your guest’s experience is at the forefront of our technology. If you’re not using Silverware, you’re missing out on what top operations across the globe already know.
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