Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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FastAgency
FastAgency is an open source framework designed to accelerate the deployment of multi-agent AI workflows from prototype to production. It provides a unified programming interface compatible with various agentic AI frameworks, enabling developers to deploy agentic workflows in both development and production settings. With features like multi-runtime support, seamless external API integration, and a command-line interface for orchestration, FastAgency simplifies the creation of scalable, production-ready architectures for serving AI workflows. Currently, it supports the AutoGen framework, with plans to extend support to CrewAI, Swarm, and LangGraph in the future. Developers can easily switch between frameworks, choosing the best one for their project's specific needs. FastAgency also features a common programming interface that enables the development of core workflows once and reuse them across various user interfaces without rewriting code.
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LangChain
LangChain is a powerful, composable framework designed for building, running, and managing applications powered by large language models (LLMs). It offers an array of tools for creating context-aware, reasoning applications, allowing businesses to leverage their own data and APIs to enhance functionality. LangChain’s suite includes LangGraph for orchestrating agent-driven workflows, and LangSmith for agent observability and performance management. Whether you're building prototypes or scaling full applications, LangChain offers the flexibility and tools needed to optimize the LLM lifecycle, with seamless integrations and fault-tolerant scalability.
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Kore.ai
Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio.
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