uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service.
Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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Da Vinci Supply Chain Business Suite
Full-featured Davinci Supply Chain technology built for warehouses that strive for efficiency. Robust, flexible and configurable inbound receiving, replenishment, outbound shipping, integrated labor management, dock management etc. Private and 3PL type warehouses. The Da Vinci software is easily integrated with your entire supply chain, including ERP, OMS, EDI, shopping carts, and small parcel carriers, creating a seamless experience from the moment your customer places an order to the time that order ships from the warehouse. Da Vinci Unified empowers companies of all sizes and in all industries to meet the increasing demands of today’s supply chain challenges, with sophisticated warehouse, transportation, yard, and labor management. From the time inventory arrives, to the time orders are picked and leave the warehouse, Da Vinci optimizes every step of your fulfillment process and enables you to adapt to evolving consumer demands.
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