Best OSS/BSS Systems in India - Page 2

Comarch Smart BSS is a comprehensive, all-in-one business support system. Our strong telecom pillars deliver customer-oriented service excellence inspired by recommendations of TM Forum and business partners’ guidelines. We streamline telco and non-telco businesses, by delivering flexibility in service definition and process execution. Smart BSS is supported by experienced technical and business-oriented specialists, ready to tailor our broad range of capabilities to your needs and challenges. We provide a single, integrated platform for various roles in your organization, covering sales agents, customer center employees, accountants, product managers, and technical service managers, and allowing you to define access permissions for individual users. Deliver customer satisfaction through smooth and seamless services. Ensure the highest quality of service through the simple, aesthetic self-care platform and smooth ticket management system.

OSS-as-a-Service is a business and delivery model that offers holistic OSS capabilities through a services partner relationship with CSPs over the term of a multi-year contract. A well integrated OSS suite that processes high quality operational data enables CSPs to increase automation and business agility, resulting in improved operational efficiencies, reduced OPEX, faster TTM and enhanced customer experience. Yet, as crucial as they are to CSP operations, the only two viable OSS sourcing options available to CSPs to date were to either purchase a COTS (Commercial Off-The-Shelf) software package and complimentary support services to address back-office fulfillment and assurance processes or, to undertake their own in-house OSS development. OSS-as-a-Service is a business and delivery model that offers holistic OSS capabilities through a services partner relationship with CSPs over the term of a multi-year contract.

Hyper connectivity and Digital Convergence are changing the landscape for customers as well as enterprises providing communications and digital services for the digital lifestyle. Service Providers are increasingly facing pressure to introduce new products and services faster, and to constantly innovate and lower their costs to remain competitive in this fast changing world. While this problem is felt by every service provider in the industry, it is particularly challenging for smaller regional operators who have a loyal customer base, but are constrained by limited resources and increasing competitive pressures from Tier 1 players in the market. Superior Customer Experience, with real-time balance management and notifications, support for multi-channel ordering and customer care, and self service capabilities from the web and the device.

The WIB or ‘WISP in a Box’ enables operators to deliver contract based services to their customers/subscribers. Subscribers typically sign a contract for a specific service type and are billed on a regular basis for same e.g. monthly or quarterly. The WIB enables operators to define a broad range of connectivity products, including leased line and high-end dedicated bandwidth. It is therefore ideal for serving the corporate, enterprise, residential and SME markets. The Hosted / SaaS (Software as a Service) category allows operators to access the full suite of SIMPLer functions, without any of the hassles of setting up and maintaining servers. In addition all data is hosted in a secure environment as part of the service with essential backup procedures already in place. It is an ideal approach for many operators, especially those that are starting out.

The Optiva BSS Platform is an end-to-end customer and revenue management solution that monetizes innovative services and delivers a high-quality customer experience. The platform allows operators and MVNOs to utilize real-time billing, charging, and fulfillment to differentiate themselves from the competition and maximize profitability. The suite supports 2G through 5G on a single platform, giving operators the tools they need to deliver a more advanced and personalized user experience cost-effectively. Optiva BSS Platform is a pre-integrated solution that goes beyond traditional billing. It allows for store-front provisioning, monetization, and cross-service promotions to be delivered in real time. It is designed for the cloud and can be deployed in public and private environments, and it delivers rapid launch and lowers TCO. The suite addresses all the monetization requirements of a service provider.

With the ever-changing consumer demands, telcos must undergo a strategic transformation to survive and flourish in the digital marketplace. They need to innovate rapidly, offer new services, and support new integrations to ensure a positive customer experience. Prodapt helps telcos to transform their IT operations driven by next-gen technologies enabling them to become a Digital Service Provider (DSP). Our OSS/BSS transformation services helps Communication Service Providers (CSPs) to be agile, customer-centric and boosts their ability to launch new products and services at a faster pace. Market changes due to the unexpected global pandemic have accelerated the need for digital transformation in the CSP ecosystem. Given this scenario, CIOs are harnessing the rising potential of next-gen technologies to resolve the unprecedented implications created due to the pandemic.

Nokia’s insightful OSS portfolio together with 5G future X network architecture with digital value platforms and Nokia’s expertise puts CSPs in a unique position to demonstrate digital-native behavior and more autonomous decision-making. The new OSS allows moving from independent processes to living and dynamic lifecycle management with closed-loop automated capabilities. It is designed around automation, intelligence, and closed-loop service lifecycle management to deliver an exemplary OSS experience. The journey towards new OSS is a transformational one of the standalone capabilities that come together, the consolidation of the operations with assurance moving from network and service focused to customer and business paradigm and to zero-touch automation The new OSS unifies operations to support next-generation digital services, new value chains, and partner ecosystems.

HPE OSS Fulfillment is the HPE implementation of service operations factory (SOF) customer onboarding services. It covers the entire fulfillment process stack as defined by the Business Process Framework (eTOM) from the TM Forum—including product catalog-based order management, activation of network and service infrastructure, maintenance of service and resource inventories, and change and configuration management. These efficient fulfillment processes and tools are essential for you to bring new services quickly to the market. It also enhances customer experience through self-service portals and provides superior service delivery and quality. Achieving greater agility, along with reduced complexity and cost of the overall end-to-end fulfillment process, often requires a complete transformation of operations support systems (OSS) to consolidate fragmented tools, processes, and organizations.

Auris provides simple and innovative cloud-based OSS/BSS core digital platforms to Service Providers, enabling them to monetize missed opportunities in the digital economy. A trusted partner since 2002, Auris offers its partners one-stop-shop solutions that enable its clients to focus on their business. Auris combines technology and business knowledge to work as one. Cima Connected Life offers healthcare organizations a ubiquitous platform to manage their patients in the most desired and cost-effective environment, their residential home.

Industry leading cloud BSS digital experience platform for Mobile virtual network operators (MVNO) and communications service providers (CSP). With RaptrDXP™, businesses can now rapidly migrate, extend and modernize with our cloud-native out-of-the-box comprehensive BSS digital stack at a lower TCO. Businesses can now leverage the power of fully pre-configured BSS functionality on the cloud for a unified customer view, improved productivity at lower costs, better CX, and improved TCO as you scale operations for growth. Our cloud-native BSS SaaS offering, built on microservices architecture, offers quick deployment cycles to deliver business-ready digital solutions. MVNOs and CSPs can quickly reach efficiencies of scale by leveraging out-of-the-box BSS modules and functionality to seamlessly support all their growing business and operational needs. Talk to us today or drop us a mail for a no obligation free demo and trial (T&C apply).

The Mavenir Digital Enablement (MDE) platform helps CSPs innovate freely, respond to market demands quickly, and fully monetize new 5G business models. Mavenir’s Digital Enablement (MDE) is a cloud-native, catalog-driven digital BSS that enables CSPs to easily create new 5G digital offerings or complete the 5G network transformation with charging and mediation functions and can also be used to design a digital marketplace experience, bundling cross-industry partner products and services into unified offerings. MDE is built on a MACH (Microservice, API First, Cloud Native, Headless frontends) architecture that can run as a comprehensive BSS or importantly, as a digital overlay with existing legacy BSS for minimal risk and disruption. BSS digital overlay systems can help CSPs to maximize returns in the 5G era.

The only BSS Platform built for agility and speed. When you need to move fast, the flexible configuration of our BSS software adjusts to support growth across your business. Connect operations across the enterprise and accelerate your time to market. CompaxDigital supports B2C, B2B, and wholesale customers with a modern, innovative BSS platform. Convenient, centralized product information powers both your customer view of your offerings as well as building a master reference across all your lines of business. Make updates without coding/development work, so you can rapidly add, adjust, or retire offerings. Connect with your customers without heavy development cycles to create a unified customer experience. Users can access the information they need to support customers, which results in improved servicing, reduced support costs, and improved loyalty.

A pre-integrated, secured, complete-suite BSS (business support system) that grows as your business grows. Delivered as SaaS, it helps CSPs reduce cost, increase automation, accelerate speed to market, and cut heavy operational and maintenance workload – while also ensuring business and IT have complete visibility, insight and control. Infonova SaaS BSS is built on future-proof, secured cloud-native technology with Open APIs, and containerized micro-services architecture, supporting all lines of business – consumer, SMB, enterprise, wholesale – on a single BSS. With a strong technology foundation and successful implementations across many communication providers from all geographies and all sizes, you can deploy Infonova SaaS BSS with confidence.

HERO is a fully customisable app that helps you provide a first-class connectivity solution, delivering outstanding customer experiences. Launch a fully branded, customisable digital app on top of your existing infrastructure. Support your customers throughout their service lifecycle. From onboarding, eKYC, payment processing, subscription management, to in-app eSIM activation. HERO mobile app gives your customers a 360-degree view of their service, anytime, anywhere. Build rich data analytics on user profiles and service consumption from digital channels, the network, and third-party services. A fully branded web portal provides engaging self-care and marketplace capabilities for a consistent omnichannel experience. In-app eSIM activation simplifies your customers mobile service setup to a single tap. eSIM provisioning, comprehensive customer analytics, full-service monitoring and all the right tools needed to manage the whole customer lifecycle are included in HERO.

Complete suite of OSS/BSS applications including Customer Care & Billing, Self Care Portal, Asset Management & Service Desk, Network Management & Application Performance Monitoring, Infrastructure Planning & Buildout. Quickly define, provision, monitor and bill services to start generating revenues in a short time. Open for integration with new and legacy systems. Flexible, extensible applications with rapid deployment times. Start with the apps most critical for your business and deploy others as needed. Verax Customer Care & Billing (CCB) enables pre-paid and post-paid billing of products and services. It unifies four business applications (Customer Care, Product Catalog, Self Care and Billing) into one, reducing the cost and time required for integration and enabling quick time-to-market at a competitive price. CCB is pre-integrated with Verax OSS applications (NMS, Service Desk, Provisioning) simplifying OSS-to-BSS integration and providing “looking glass” functionality.

Comarch CRM for Telecoms is a user-friendly system dedicated to helping customer service representatives build unique and personalized customer relations. The power of Comarch CRM for Telecoms lies in its ability to make life easier for users. Navigating in data is streamlined for rapid and logical access. Provide superior services, respond promptly to incoming orders and inquiries, and include personalized products in your offer thanks to a complete 360-degree customer view run in real time and always in context. Comarch CRM for Telecoms is a crucial product within Comarch BSS. Pre-integrated with other Comarch BSS/OSS components, Comarch CRM for Telecoms automates key processes in the fields of sales, marketing and customer care. The system has a user-friendly GUI with advanced tools for comprehensive support of daily sales and back-office operations based on the “one desk – full service” concept.

Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for fiber, copper, wireless and hybrid networks. Its intelligent assignment and order orchestration ensure services are activated right the first time. Optius is a modern solution designed and engineered by a leading-edge CSP with real-world operational experience. It provides one consolidated system that includes both software and services; centralizing data, processes, reporting, configuration, integration, testing, training, and maintenance all from one service provider. Optius integrates with Customer Relationship Management (CRM), Billing, and WorkForce Management (WFM) systems. Optius provides a consolidated solution to digitally transform your business, whether we provide you with partnered solutions for BSS, or we integrate with your current BSS systems.

As telcos adjust to the business environment of the digital era and launch innovative services based on the Internet of Things, often in collaboration with partners, telecom billing systems gain a new and powerful role in facilitating new services that are based on real customer needs and are monetized efficiently. This requires close attention to be paid to telecom revenue management. Comarch Convergent Billing System is a key product of Comarch BSS, pre-integrated with other modules such as the Comarch Product Catalog and Comarch BSS Mediation. Comarch CBS features a real-time online charging system (OCS) for any service type, and facilitates the development of new business models in cooperation with partners – a key element in expanding business in the digital world. Comarch Convergent Billing System is a high capacity, flexible and scalable service-agnostic telecom billing data management system, which can be used by service providers to monetize services.

NTS Utility Billing solution offers for all your utility billing software needs. It manages one or more utility services; metered or unmetered and provide a quick and easy solution to create and manage invoices, customers, products/services and payments. NTG’s NTS product suite is a complete end-to-end OSS/BSS solution that helps organizations bridge the gap between business and networks, boosting the experience with converged services and reliable operations. NTS Trouble Ticket Management (TTM) module manages customer and network trouble tickets and allows you to create your own type of trouble tickets.

Ericsson telecom charging and billing solutions are flexible, business-focused software solutions deployed in over 300 operators around the world. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike. Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you evolve to capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access. Improve customer experience with data mediation that ensures correct data is collected from the network. Cloud-based, personalized and contextualized customer experience across multiple digital touchpoints.

Digitalization is undoubtedly one of our times most significant forces of change. New technologies, such as the SDN/NFV, artificial intelligence, 5G, and IoT bring a transformative impact across most businesses and industries. Digitalization plays a dual role as it redefines ways of working and core offerings and at the same time accelerates demand for what the industry produces. As you introduce virtualized and software-defined infrastructure, and prepare to expand business in the digital economy, automation is essential to re-scale and re-purpose your operations. Begin your journey to closed-loop, zero-touch operations and orchestration based on real-time data analytics. Ericsson Automated Network Operations is the portfolio of offerings that lifts the world of telecom OSS to a completely new level.

Avante develops cutting-edge convergent charging/billing platform and partner ecosystems, as well as solutions to integrate all business processes, reduce costs and effectively build interaction policies. Avante BSS is built on a modular architecture provides automation of all major business processes of the company. Depending on the needs, the solution can consist of the following products: - Convergent Billing System - Online Charging System - Workforce Management - Business Process Management - Customer Relationship Management - Product Catalog System - Campaign Management - Selfcare Portal - Data Management Platform - Loyalty Management - Mediation System - Service Provisioning - Account Management System - Customer Relationship Management - Partner Management System - Smart Control of Distribution - Interconnect Billing System

CANVAS, powered by 6D Technologies, is a comprehensive 5G-Ready customer-centric Digital Business Support System (BSS) that allows CSPs to monetize operational expenses and meet real-time customer demands, providing a 360-degree view of the customer. This advanced Digital BSS platform automates business models and supports revenue streams, scaling future innovation through 5G, loT, Al/ML, Cloudification, and Big Data Analytics. Why Digital BSS for Your Digital Transformation? - 5G-powered Cloud-native Digital BSS to Monetize Operations - Open Ecosystem with TM Forum ODA Complaint Open APIs - Al/ML Analytics for Informed Decision Making - 360° CRM with Unified View Customers and Personalized Customer Care - Converged Platform with Revenue Driving Capabilities CANVAS, a modern Digital BSS Suite, enables CSPs to offer Al-powered, cloud-native, scalable customer experiences. It helps them monetize operations and support business models for future innovation.

The Symphony billing system gives you the power to introduce new products or applications quickly & easily, within your existing business systems. Integrate only the modules you need, or implement the full end-to-end solution and let our customizable, scalable solution grow with you. The real-time data transaction management and mediation provided by Symphony gives you visibility into your customers’ accounts—and the ability to more profitably manage those relationships.

Move to Industry Cloud and transform the relationships with your clients, partners and employees. Enxoo is dedicated to automate all of your crucial business processes by offering industry-specific digital transformation platforms created from our years of experience, industry expertise and tech skills. The “Industry” element stands for ready-made solutions designed for the telecommunications sector. We deliver expertise through our industry-specific solutions, products, and professional services. Our Industry Cloud platform is a unique combination of Salesforce + Enxoo for Communications. The scalable solution allows for fast implementation of productized features and functionality at a high-security level. Our agile project delivery approach allows us to effectively communicate with customers, building a one-team spirit. Our experienced and competent teams support customers at all stages of their digital transformation journey.