Best Managed Live Chat Providers for Salesforce

Smith.ai is a leading provider of 24/7 virtual receptionist services, combining artificial intelligence with live, North America-based agents to deliver exceptional customer engagement. Their offerings include call answering, lead qualification, appointment scheduling, and payment collection, all tailored to meet the unique needs of businesses across various industries. By integrating with popular CRM and calendar systems, Smith.ai ensures seamless communication and efficient client management. Their AI-driven technology enhances service accuracy and responsiveness, while human receptionists provide a personalized touch, resulting in improved client satisfaction and increased lead conversion rates. With transparent pricing and customizable plans, Smith.ai offers scalable solutions designed to help businesses grow and succeed.

Let AnswerForce be your voice, whenever you need it. We can help grow your business by handling every call with professionalism and personality. Our virtual receptionists support you 24/7, allowing you to save on the cost of missed opportunities and focus on what truly matters: your customers. Our virtual receptionists will answer your calls when you're unavailable. We'll send you detailed reports, containing important call information. Greeting every caller, our friendly virtual receptionists can patch calls through to you or your team per your call handling instructions. Efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Ensure more of your callers reach a professional and caring voice with a bilingual answering service.

Our chat agents provide immediate responses during customers' crucial buying window. Chat agents can generate more online leads from your company's website visitors who might not otherwise fill out a contact form or make that first phone call. Chat Agents can help your business take care of some of the routine tasks like filling out forms to capture new client intakes 24/7, saving you valuable time. We assist visitors to your business website in scheduling and booking your available appointments. Whatever it takes to get the most out of your appointments. We will match or beat any competitor's price, so stop overpaying. Included in our fixed monthly rate is an unlimited number of 24/7 chat engagements on your behalf. Your web visitors are a result of your own marketing and brand-building efforts. We won't surprise you. You will never be charged for any excess. Don't limit your potential. We staff your company's website 24/7 with real people.

Values-based support teams that align with your brand. A toolkit for growing companies. We custom-build a team to match your culture, your customer, and your business needs. Then we layer on the training, tools, customer insights, and more so your operation scales with quality and efficiency. Need help vetting your latest release? Our global network of Software QA professionals can help you meet release deadlines with peace of mind and ensure that your apps and website remain bug-free. We protect your brand like it’s our own. Our moderation associates and trust & safety specialists don’t just support your team, they become an extension of it, enforcing your community guidelines in any language and time zone. Regression and snapshot testing, refactor tests. System integration, functional, exploratory, and black box testing. User acceptance testing and localization testing. Policy and workflow consulting and online risk abatement.

Keep your business human with 24/7 call answering from a team of real people. Customizable call scripts help you to capture the best opportunities. With over 20 years of experience, our professional virtual receptionists deliver exceptional service on every call. Features: -- People-powered, professional, and friendly customer support. -- 24/7 call answering, live chat support, appointment scheduling, lead qualification, and more. -- Integrate with popular apps and platforms, e.g., Salesforce, Hubspot, and Zoho. -- Best-in-class mobile app to organize prospect and client communications.

Experience a new competitive advantage with real-time customer engagement using human live chat and AI chatbots. We focus on the visitors who have the potential to convert, but won't, without some assistance. Using clever behavior analysis and tracking, we identify the optimum time and message to engage in a thoughtful discussion. Our UK/US-based live chat team becomes your real-time product and service experts. Supported by AI chatbots, we remove friction in your funnel through conversation. Bringing a new competitive advantage and delivering previously untapped returns, 24/7. Increase the volume and quality of leads from your website. Engage, qualify, and convert with native-English live chat. Experience more revenue and offer an incredible native-English customer experience with our unique approach to live chat. Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website.

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

Outsourcing live visit client administration and specialized help enable organizations to center around their center business assignments and capacities. You can exploit the aptitude, learning, and bolster we offer, to drive your client support to larger amounts. We give redid and sensible bundles in light of the number of administrators you may require for your administrations (pay every hour, pay per visit, pay every month). You can accomplish cost decreases in the scope of 45-50 % by outsourcing live visit prerequisites to us. Using outsourced live talk bolster administrations prompts an increment in guest numbers, which will prompt an expanded number of prospects. We deal with the entire procedure of live talk involvement, beginning from the establishment of the visit programming, redesigns, and upkeep of online visit support to the choice and preparation of fitting devoted and talented staff. This leads to enhanced delivery of client administration and client encounter.

Yomdel is a conversation management solutions provider. We provide businesses with 24/7 fully managed conversation channels, that nurture and convert your prospects into high-value leads and business opportunities. Our 24/7 managed live chat achieves customer satisfaction scores over 95% and consistently delivers an 8 times return for every client. Our Facebook Messenger integration ensures that your customers get to choose their preferred conversation channel with you. Our integrated email response services ensure your customers get comprehensive service from your day and night. Your customer is at the heart of everything we do, knowing, nurturing, and servicing your customers is the key to growing your business. Yomdel commits to achieving a positive return for every client, with current aggregate performance running at a staggering 18:1 ROI. World-class CX comes from an uncompromising approach to quality, we create success by improving your brand reputation and performance.

Featured on more than 8,000 business websites across numerous industries, Ngage is a live chat platform with highly trained operators providing a customized experience that turns visitors into clients. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost. We politely greet each visitor to your website before they have a chance to navigate away. Our highly-trained operators interact with visitors and collect information about their situation. We summarize the conversation and connect the web visitor with your team. Ngage connects immediately with prospective clients and increases your conversion rate.

We are a digitally enabled People as a Services Outsourcer focused on serving high growth, new economy, market-disrupting, and technology companies to own interaction custody, complete complex tasks, and grow their brands. Helpware’s vision is delivering relentless consumer empowerment and experience interactions through API and integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. We offer fully integrated business process outsourcing that drives brand loyalty, including call center, answering service, IT, chat, technical, and email support. Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.