Best IT Management Software for eazyBI Reports and Charts

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Confluence by Atlassian is a leading content collaboration software for modern teams. It empowers teams to create, share, and collaborate on projects in one place, easily publish and access company information, capture, store and grow team's knowledge, and so much more. Confluence is also available on mobile, enabling teams to track team activity, give feedback, and stay in sync regardless of device.

Bitbucket is more than just Git code management. Bitbucket gives teams one place to plan projects, collaborate on code, test, and deploy. Free for small teams under 5 and priced to scale with Standard ($3/user/mo) or Premium ($6/user/mo) plans. Keep your projects organized by creating Bitbucket branches right from Jira issues or Trello cards. Build, test and deploy with integrated CI/CD. Benefit from configuration as code and fast feedback loops. Approve code review more efficiently with pull requests. Create a merge checklist with designated approvers and hold discussions right in the source code with inline comments. Bitbucket Pipelines with Deployments lets you build, test and deploy with integrated CI/CD. Benefit from configuration as code and fast feedback loops. Know your code is secure in the Cloud with IP whitelisting and required 2-step verification. Restrict access to certain users, and control their actions with branch permissions and merge checks for quality code.

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Bamboo offers first-class support for the "delivery" aspect of continuous delivery. Deployment projects automate the tedium right out of releasing into each environment, while letting you control the flow with per-environment permissions.

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

Cutting Edge Test Management for Jira. Xray is built for every member of your software team to plan, track, and release great software. No more excuses for untested code. Xray integrates directly with the leading SDLC software: Jira. With your development and test teams working in the same tool, you never ship untested or broken code again. Native integrations with test automation frameworks like Cucumber, Selenium and JUnit improve your team’s efficiency. Xray’s test plan and advanced test folder structure make it easy to orchestrate and execute even the most complex test suite. Empower your agile transformation with Xray’s extensible test management platform. Our REST API and out-of-the-box integrations make it easy to build your CI/CD pipeline. And Xray’s powerful reports and dashboard gadgets give you complete visibility into your test coverage and readiness to deploy.

Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility. You’re evolving quickly as an agile organization, breaking down walls to increased productivity. But to create a seamless delivery pipeline, testing has to keep pace with a quickening development lifecycle. Zephyr provides a suite of tools to optimize speed and quality of software testing, empowering you with the flexibility, visibility, and insights you need to achieve Continuous Testing Agility. Zephyr is the only test management solution your organization will ever need—or ever want. We were the first test management tool to work natively inside JIRA and along with Atlassian tools, offer a seamless user experience and extensive breadth of functionality.

Oracle database products offer customers cost-optimized and high-performance versions of Oracle Database, the world's leading converged, multi-model database management system, as well as in-memory, NoSQL, and MySQL databases. Oracle Autonomous Database, available on-premises via Oracle Cloud@Customer or in the Oracle Cloud Infrastructure, enables customers to simplify relational database environments and reduce management workloads. Oracle Autonomous Database eliminates the complexity of operating and securing Oracle Database while giving customers the highest levels of performance, scalability, and availability. Oracle Database can be deployed on-premises when customers have data residency and network latency concerns. Customers with applications that are dependent on specific Oracle database versions have complete control over the versions they run and when those versions change.