Best IT Management Software for BMC Helix Control-M

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools.

BMC AMI Ops Monitoring (formerly MainView Monitoring) provides centralized control of your z/OS® and z/OS UNIX® environments, taking the guesswork out of optimizing mainframe performance. It reduces monitoring costs, ensures system availability and performance, and minimizes the risk of business services being unavailable. Get a comprehensive view of your entire z/OS environment, including z/OS UNIX, to ensure your mainframe meets the needs of today’s digital business—rapidly, efficiently, intuitively, and at a lower cost. No need to choose—highly efficient resource usage and common data collection lowers costs while ensuring availability. Tight integration with intelligent proactive automation prevents problems before they happen. Guided navigation to the source of a problem lowers MTTR. Dynamic analytics-based thresholds pinpoint potential problems while improving staff efficiency and effectiveness.

BMC Helix Cloud Cost. Optimize your cloud costs and control your budget. BMC Helix Cloud Cost optimizes multi-cloud resource costs, eliminating wasted spend and preventing budget over-runs. Gain insight into public and private cloud spend. Prevent budget over-runs with predictive analytics and automated alerts. Eliminate wasted spend with automated optimization recommendations and actions. Empower budget owners and stakeholders with self-service views. With so many cloud buyers, continuous cost optimization is essential. What cloud services have been purchased? How are they being used? Without routine analysis and continuous optimization of cloud resource usage, you are guaranteed to overspend. Terminate idle and unused resources. Right-size over-provisioned resources. Establish power schedules for candidate workloads. Effectively use reserved instances. Automate optimization actions.

BMC AMI Ops Automation for Capping. Automate workload capping to avoid risk and optimize costs. BMC AMI Ops Automation for Capping (formerly Intelligent Capping for zEnterprise) applies automated intelligence to manage business-critical MSU capacity settings to avoid operational risk, optimize costs, and meet the needs of digital demand. Automatically manage capping limits to prioritize workloads and optimize mainframe software license costs which can consume 30-50% of the IT budget. Dynamically automate defined capacity MSU settings to optimize your monthly software costs by 10% or more. Mitigate business risk by analyzing, simulating, and automatically managing changes to defined capacity settings based on workload profile. Align capacity to business demand by ensuring MSUs are allocated to highest priority workloads. Patented technology drives capping adjustments, ensuring the most business-critical services are unaffected.

BMC Compuware Topaz Connect bridges the IT systems that manage mainframe applications with the modern tooling used to manage non-mainframe applications, eliminating siloes that can disrupt innovation. By connecting the mainframe to disparate platforms in the enterprise, companies can track processes for mainframe applications in the same manner as they do for other hardware and software platforms. Eliminates siloes created by lack of integrated tooling, enabling faster delivery of business value. Maximizes enterprise IT automation by reducing disparate manual processes. Leverages existing IT service management (ITSM) investments. Includes the mainframe in DevOps processes. Enhances process efficiencies. Enables mainframe-inexperienced programmers to manage mainframe code. Connect BMC Compuware ISPW and ITSM solutions such as BMC Helix and Tivoli. Communicate specifics of an ITSM code change to BMC Compuware ISPW.

BMC middleware management software provides real-time monitoring and administration for messaging-oriented middleware environments including IBM® MQ, Integration Bus (IIB), App Connect Enterprise (ACE), Apache ActiveMQ, and DataPower and TIBCO Enterprise Message Service (EMS). Automate alerts and gain insight into a wide array of middleware technologies with a single, intuitive solution. MainView Middleware Monitor securely provides real-time monitoring and automatic notification of potential problems to ensure an optimally performing middleware layer. Analyze historical data to identify patterns, predict trends, and solve reoccurring problems. Maximize application availability and mitigate risk with proactive problem detection and automated resolutions. Improve productivity and efficiency for managing, administering, and troubleshooting with flexible dashboards for infrastructure and application views.

SaaS-Based predictive IT service management for your modern enterprise. BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud. Everything you need to deliver predictive, industry-leading service management. Cognitive automation capabilities that transform the agent experience. BMC Helix Multi-Cloud Service Management for a secure, seamless service experience across multi-cloud environments. Powerful, stunning reports and visualizations allowing data driven insights. Modern persona-based UX optimized across devices. Container deployment to run in any type of public cloud. New BMC Helix Integration Platform delivers industry-leading iPaaS to increase usability, adaptability, and scalability. Transform the agent experience with cognitive automation.