Best Issue Tracking Software for Usersnap

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.

Asana helps teams orchestrate their work–from daily tasks to strategic cross-functional initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

It's easier to plan sprints efficiently when you use Axosoft Release Planner to view the capacities of your sprint, team, and team members and assign work accordingly. Visualize progress with Axosoft's Card View. This fully interactive kanban board allows you to customize and edit item cards, add work logs, and see work-in-progress limits. Release on time when you have the right metrics at your fingertips. Axosoft custom dashboards provide a concise overview of your velocity, projected ship date and more. Turn emails into support tickets, respond from inside Axosoft, and track customer conversations from start to finish! Build unlimited Wiki pages for test cases and documentation, and link to them from Axosoft items for quick reference. Create a custom Portal for your customers to create and edit tickets without using paid Axosoft accounts. A powerful and comprehensive set of tools for software developers.

Gemini can provide a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's taxonomy. The workspace feature allows you to focus on the data that really matter. Gemini's Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications. Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won't come back. SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers. With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you.

Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis and Chat. Building a product. Shipping software. You need fingertip access to information. Too often, that information is spread out through issues, git commits, ideas sketched out in the wiki and random documents. Planio helps you put all this information in one place. Tracking issues, tasks and bugs is core to Planio. That means you can configure exactly the information tracked in each issue. You can create powerful workflows that define available steps based on roles. Planio supports agile frameworks such as Scrum. You can plan sprints, and track progress on the Agile Kanban-style board. But you can also use more traditional project management techniques such as milestones or the Gantt chart. That’s handy when you don’t manage everything with agile techniques. Your team starts churning out files, prototypes and fancy powerpoint presentations.

Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way. Trac should impose as little as possible on a team's established development process and policies. Trac allows wiki markup in issue descriptions and commit messages, creating links and seamless references between bugs, tasks, changesets, files and wiki pages. A timeline shows all current and past project events in order, making the acquisition of an overview of the project and tracking progress very easy. The roadmap shows the road ahead, listing the upcoming milestones. Trac has a built-in wiki system which you can use for organizing knowledge and information in a very flexible way by creating pages containing an intuitive and easy to learn textual markup.