Business Software for Echo AI - Page 2

Hugging Face is a leading platform for AI and machine learning, offering a vast hub for models, datasets, and tools for natural language processing (NLP) and beyond. The platform supports a wide range of applications, from text, image, and audio to 3D data analysis. Hugging Face fosters collaboration among researchers, developers, and companies by providing open-source tools like Transformers, Diffusers, and Tokenizers. It enables users to build, share, and access pre-trained models, accelerating AI development for a variety of industries.

Mixtral 8x7B is a high-quality sparse mixture of experts model (SMoE) with open weights. Licensed under Apache 2.0. Mixtral outperforms Llama 2 70B on most benchmarks with 6x faster inference. It is the strongest open-weight model with a permissive license and the best model overall regarding cost/performance trade-offs. In particular, it matches or outperforms GPT-3.5 on most standard benchmarks.

We introduce Codestral, our first-ever code model. Codestral is an open-weight generative AI model explicitly designed for code generation tasks. It helps developers write and interact with code through a shared instruction and completion API endpoint. As it masters code and English, it can be used to design advanced AI applications for software developers. Codestral is trained on a diverse dataset of 80+ programming languages, including the most popular ones, such as Python, Java, C, C++, JavaScript, and Bash. It also performs well on more specific ones like Swift and Fortran. This broad language base ensures Codestral can assist developers in various coding environments and projects.

Meta AI is an intelligent assistant that is capable of complex reasoning, following instructions, visualizing ideas, and solving nuanced problems. Meta AI is an intelligent assistant built on Meta's most advanced model. It is designed to answer any question you might have, help with writing, provide step-by-step advice, and create images to share with friends. It is available within Meta's family of apps, smart glasses, and web platforms.

Mistral Large is Mistral AI's flagship language model, designed for advanced text generation and complex multilingual reasoning tasks, including text comprehension, transformation, and code generation. It supports English, French, Spanish, German, and Italian, offering a nuanced understanding of grammar and cultural contexts. With a 32,000-token context window, it can accurately recall information from extensive documents. The model's precise instruction-following and native function-calling capabilities facilitate application development and tech stack modernization. Mistral Large is accessible through Mistral's platform, Azure AI Studio, and Azure Machine Learning, and can be self-deployed for sensitive use cases. Benchmark evaluations indicate that Mistral Large achieves strong results, making it the world's second-ranked model generally available through an API, next to GPT-4.

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Gladly is the only CX platform designed to drive both radically personal experiences and real efficiency—without compromise. See a demo in action.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Pixtral Large is a 124-billion-parameter open-weight multimodal model developed by Mistral AI, building upon their Mistral Large 2 architecture. It integrates a 123-billion-parameter multimodal decoder with a 1-billion-parameter vision encoder, enabling advanced understanding of documents, charts, and natural images while maintaining leading text comprehension capabilities. With a context window of 128,000 tokens, Pixtral Large can process at least 30 high-resolution images simultaneously. The model has demonstrated state-of-the-art performance on benchmarks such as MathVista, DocVQA, and VQAv2, surpassing models like GPT-4o and Gemini-1.5 Pro. Pixtral Large is available under the Mistral Research License for research and educational use, and under the Mistral Commercial License for commercial applications.

RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features.

Braze is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren’t built for today’s on-demand, always-connected customer. With data, technology, and teams working together in unison, the Braze platform makes marketing more authentic, brands more human, and customers more satisfied with every experience. Braze is a venture-backed company with hundreds of employees. Offices are located in New York City, San Francisco, London, and Singapore. Recognized by Forbes Cloud 100 at #85, ranked #225 on Inc.'s 500 Fastest Growing Private Companies, and listed as #21 in the Deloitte Technology Fast 500 List, and recognized by The New York Times as ‘The Next Wave of ‘Unicorn’ Start-Ups’.

ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world. Drawn from real data, this visualization shows customers flowing from one client’s systems, through ContactEngine, and back again. ContactEngine is the first and only third generation customer engagement technology. It delivers genuine conversations run by AI. Welcome to a whole new era of proactive customer service. Our vision for proactive conversations places ContactEngine firmly ahead of the pack. Our research and innovation / development function will keep ContactEngine out in front for years to come. Integrated with your core systems, ContactEngine analyses your data to identify where a proactive conversation is advantageous. These conversation triggers are key, signalling ContactEngine to start a conversation, or to change the path of an ongoing conversation.

Le Chat is a conversational entry point to interact with the various models from Mistral AI. It offers a pedagogical and fun way to explore Mistral AI’s technology. Le Chat can use Mistral Large or Mistral Small under the hood, or a prototype model called Mistral Next, designed to be brief and concise. We are hard at work to make our models as useful and as little opinionated as possible, although much remain to be improved! Thanks to a tunable system-level moderation mechanism, Le Chat warns you in a non-invasive way when you’re pushing the conversation in directions where the assistant may produce sensitive or controversial content.

Software is what turns a vehicle into an intelligent machine. The NVIDIA DRIVE™ Software stack is open, empowering developers to efficiently build and deploy a variety of state-of-the-art AV applications, including perception, localization and mapping, planning and control, driver monitoring, and natural language processing. The foundation of the DRIVE Software stack, DRIVE OS is the first safe operating system for accelerated computing. It includes NvMedia for sensor input processing, NVIDIA CUDA® libraries for efficient parallel computing implementations, NVIDIA TensorRT™ for real-time AI inference, and other developer tools and modules to access hardware engines. The NVIDIA DriveWorks® SDK provides middleware functions on top of DRIVE OS that are fundamental to autonomous vehicle development. These consist of the sensor abstraction layer (SAL) and sensor plugins, data recorder, vehicle I/O support, and a deep neural network (DNN) framework.